Senior Operations Manager, Supply - Coding

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.

We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before.

About the Role

The Coding space is one of Snorkel’s most important growth vectors. As enterprises and leading AI labs race to build more capable coding models, demand for high-quality coding data and specialized engineering expertise is accelerating rapidly, making this a strategic priority for the business. We are hiring a Senior Operations Manager, Supply - Coding to own and scale the coding supply function, deeply embedded in our Data-as-a-Service (DaaS) business.

Our DaaS business sources expert contributors to solve some of the most frontier problems in AI. These contributors include highly specialized software engineers, researchers, and technical experts who perform high-quality AI training work for the world’s leading AI labs.

This leader will be responsible for ensuring we have sufficient high-quality coding experts to meet both current and projected customer demand while proactively planning for future growth.

The core challenge of this role is finding the right skillsets, at the right capacity, through a mix of channels that solves for both speed and efficiency. This role reports to the Head of Supply and directly supports delivery leadership, working shoulder-to-shoulder with Delivery, Growth, GTM, Finance, Partnerships, and Analytics teams to ensure we have the right contributors, in the right domains, activated and producing at the right time. Understanding the nuances of projects across the entire sales lifecycle, you will be a key stakeholder in translating demand signals into scalable supply strategies and operational plans.

This is a high-impact role for an operator who is equally comfortable building strategic growth plans, forecasting future workforce needs, and driving operational excellence through data. You will play a critical role in shifting our operating model from reactive to proactive while ensuring our coding expert ecosystem can scale alongside business growth.

What You'll Do

• Own the Coding pod’s supply strategy and capacity planning: forecast future talent needs, build supply ahead of customer demand, and align supply investments and expert allocation decisions with forecasted demand and business priorities.
• Own coding supply performance and reporting: hold accountability for metrics including expert growth, activation, utilization, forecast accuracy, delivery readiness, and supply-demand balance, and design and own the supply operations dashboard in partnership with Analytics, regularly reviewing performance, surfacing risks, and driving action plans to achieve business targets.
• Optimize expert allocation and incentives: deploy the right contributors across competing business priorities to maximize utilization, delivery outcomes, and customer success, and design contributor incentive structures that balance quality, throughput, utilization, and project delivery timelines.
• Serve as the primary Supply point of contact for the Coding pod and partner cross-functionally: run pod standups and