Field Service Program Coordinator

Purpose of Position

The purpose of the Field Service Program Coordinator role is to support the Field Service department by assisting with process development, documentation, system support, training coordination, and continuous improvement activities. This role helps ensure tools, procedures, organizational information, and training resources are current, compliant, accurate, and effectively communicated across the department.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Functions

• Assist in the development and maintenance of Standard Operating Procedures (SOPs) and Work Instructions that support Field Service operations and ensure alignment with company standards and requirements.
• Support document control efforts, including version tracking, routing documents for approval, and distributing controlled documents across the Field Service department.
• Help conduct periodic reviews of existing procedures to identify gaps, outdated content, or process improvement opportunities, and coordinate updates as directed.
• Work with field engineers, technicians, Field Service leadership, and cross-functional teams to gather information and translate it into clear, actionable documentation.
• Support the Field Service department’s use of Salesforce by maintaining data accuracy, generating reports, and assisting with dashboard updates under the guidance of management.
• Learn and apply Salesforce best practices to support Field Service workflows and day-to-day operational needs.
• Assist in the preparation and delivery of process and software training materials for Field Service personnel, including job aids, quick-reference guides, and related support materials.
• Help coordinate training sessions by scheduling participants, preparing materials, and tracking attendance and completion.
• Support change management activities by assisting with communication drafts, tracking action items, and helping ensure the smooth rollout of new processes or tools.
• Collect feedback from training participants and share findings to support continuous improvement.
• Support the tracking of key performance indicators (KPIs) related to Field Service process compliance, documentation currency, and system utilization; compile data and prepare reports as needed.
• Participate in process improvement initiatives, root cause analyses, and corrective action plans as directed.
• Assist in coordinating with Quality, Engineering, and Operations teams to support alignment of Field Service processes with broader company goals.
• Maintain and update the Field Service Organizational Chart with input and direction from Field Service Leadership.
• Perform other duties as assigned by management.

Competencies

• Process and Systems Thinking: Ability to analyze workflows and support scalable, repeatable processes.
• Attention to Detail: Maintains accuracy in documentation, data entry, reporting, tracking, and process updates.
• Communication: Effective written and verbal communication skills for collaborating with teams and creating clear documentation.