Family Resource Specialist
About the role
Who We Are
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
While this role is primarily remote, candidate must be living in the tri-state area (NY, NJ, CT, and/or PA). Quarterly travel to Tampa, FL. 8:00am-5:00pm Monday-Friday with 2 days determined with supervisor being 10:00am-7:00pm.
What You'll Do
As a Family Resource Specialist, you will provide direct support to patients and families in addressing social needs, working collaboratively with community partners and care team members to close gaps related to non-medical drivers of health. In this role, you will assist in building and strengthening community relationships, identifying and maintaining a robust network of resources, and offering non-clinical support, guidance, and education to families navigating the unique challenges of caring for children with complex medical and behavioral health needs. In this position, you will:
- Identify resources and community support available to the family or caregivers
- Provide information, referrals, and non-clinical assistance with linkage to medical, psychosocial, and basic needs services
- Empower families to advocate for themselves by providing education, guidance, and supportive tools to navigate systems and access needed services.
- Assist with accessing specific programs and supports to address psycho-social needs both within Imagine Pediatrics and in the larger community
- Advocate with community agencies for, and on behalf, of clients and families to decrease service gaps and remove barriers to services
- Connect with relevant internal staff and providers to assist with system navigation, including eligibility, pediatrics, behavioral health, public health, etc.
- Assist in development of an internal community resource library (but do not create clinical libra