Brand Partnerships Associate Manager

What You'll Be Part Of:

iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.

About Ace Metrix, an iSpot Company

Ace Metrix, an iSpot Company, measures the impact of video advertising across TV and digital. We provide the technology, tools and insights that enable advertisers, agencies, and publishers to identify how and why video creative works with viewers. We are a technology company that provides research insight versus a research company that dabbles in technology. This core difference allows us to deliver higher quality metrics with competitive context in near real-time – and do it more cost effectively.

About You

You are a people-person with work experience and transferable skills in working in a client-facing role. You are comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to service client accounts.

You are:

• A proactive communicator: You are extremely responsive and effective with both written and verbal communication
• Highly organized and detail oriented: You pay close attention to textual detail while processing information
• A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems
• An analytical storyteller: You posses numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications
• A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions
• Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve

Responsibilities:

You will work with a dedicated team on assigned client accounts on day-to-day maintenance and support.

• Partner with the account team to professionally handle incoming customer requests and ensure issues are resolved both promptly and thoroughly
• Exhibit ability to manage high volume of incoming requests, communicate and prioritze independently as well as with the broader team to resolve conflicting priorities
• Manage requests for creative pre-ingestion, tracking set up/taxonomy, data questions etc. with the Customer Support team, follow up and escalate to manager as needed
• Prepare weekly, monthly, and ad hoc client deliverables
• Extract data insights from the iSpot/Ace platform and generate unique and compelling insights for customers as needed
• Exhibit a passion and energy for storytelling based on data insights and genuine interest in TV advertising optimization and research
• Proactively reach out to the account team to offer support when bandwidth allows
• Utilize appropriate resource materials to interpret, respond to and resolve