Partner Integrations Manager - 100% Remote - Philippines

About the Role

Hostaway is seeking a Partner Integration Manager to be responsible for enabling and supporting the technical success of Hostaway’s partner ecosystem, including partner-built API integrations, troubleshooting, and partner enablement. This role sits at the intersection of Partnerships, Product, and Support, ensuring integrations are stable, scalable, and partner issues are resolved efficiently. The role requires strong technical understanding, clear partner communication, and the ability to operate independently in a fast-paced, remote SaaS environment.

Your Mission

• Support the end-to-end partner integration lifecycle (onboarding → certification → go-live → ongoing support)
• Guide partners in building and maintaining integrations using Hostaway APIs and best practices
• Enable and support partner-built integrations by providing technical guidance and best practices, without directly building integrations
• Provide ongoing technical support across the partner lifecycle, including API behavior, data flows, and integration best practices
• Support broader technical and API initiatives, including new feature rollouts, enhancements, and partner adoption
• Communicate API updates, changes, and changelog activities clearly to partners, ensuring awareness and proper implementation
• Validate integrations as part of certification and go-live readiness
• Monitor integration health and proactively identify risks or issues
• Ensure partners meet Hostaway technical and certification standards
• Troubleshoot API-related issues (authentication, webhooks, data sync, rate limits)
• Support 200+ partners with technical queries via Slack and Emails
• Build and improve integration support processes and documentation