Technical Consultant

What You'll Do

Within 1 month, you will:

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing
• Master our integration possibilities (Workato, data lake, flat files, APIs)

Within 3 months, you will:

• Work with clients to understand their technical requirements and scope projects accordingly
• Collaborate with our sales and development teams to design and implement solutions that meet client requirements
• Ensure successful delivery of projects on time and within budget
• Provide technical expertise and support to clients throughout the project lifecycle
• Continuously learn about new technologies and stay up-to-date with industry trends
• Develop and maintain technical documentation and project plans
• Participate in client-facing meetings and presentations

Within 6 months, you will:

• Develop repeatable and scalable processes to improve project quality and delivery
• Be able to support the team on difficult integrations & troubleshooting issues
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients

Within 12 months, you will:

• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Create and propose new services to our Professional Service catalog
• Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform

The Skill Set

• Bachelor's degree in Computer Science or a related field
• 8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)
• Excellent understanding of APIs and REST integrations
• Strong technical skills, including experience with programming languages such as Java, Python, or Ruby
• Knowledge of SaaS platforms, cloud-based solutions, and web technologies
• Experience scoping projects, designing technical solutions, and delivering on projects
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
• Solution-oriented, client-first mindset in everything you do
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
• Strong organizational skills and attention to detail
• Experience with project management methodologies such as Agile or Scrum is a plus