Sr Field Technical Specialist
About the role
What we can offer
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.
Job Summary
The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include providing expert technical guidance via phone and email, resolving escalated system issues, technical training, and ensuring customer satisfaction utilizing case management. This role involves interpreting wiring schematics, troubleshooting Variable Refrigerant Flow (VRF) systems, and conducting critical software and hardware updates. The Area Technical Specialist will also coordinate jobsite visits, be directly responsible for regional success of assigned customer service champions and assist in the development of training materials. A strong ability to network and foster relationships with staff and partners is essential. Support for all residential and commercial products are required.
The Opportunity
- Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
- Manage all aftermarket support activities within assigned region.
- Interface with building owners, general contractors, and service champions on technical matters.
- Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
- Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
- Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
- Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
- Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
- Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps on proper procedures.