Enablement Officer/Solution Engineer

Responsibilities

• Pre-Sales & Demo
  • Deliver high-quality product demos to prospects and clients.
  • Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle.
  • Translate business requirements into technical recommendations for clients.
• Integrations & Go-Live
  • Lead the full technical onboarding process for clients.
  • Review and validate integration designs, API flows, and implementation approaches.
  • Work directly with client developers to ensure smooth, correct, and efficient integration.
  • Own the go-live process, from first call to successful production launch.
  • Ensure clients follow best practices when integrating with CRMs, back-office systems, wallets, and payment flows.
• Technical Expertise
  • Become an expert in the API, documentation, architecture, and workflows.
  • Translate complex technical concepts into clear, actionable guidance for non-technical clients.
  • Investigate, troubleshoot, and resolve integration-related issues.
  • Collaborate with internal product & engineering teams to escalate or resolve technical blockers.
• Client Support & Success
  • Act as the primary technical point of contact for clients during onboarding and integration.
  • Support Technical Account Managers with technical clarifications and operational questions.
  • Advise customers on best practices for crypto payment infrastructure, security, and integrations.
  • Ensure that every client receives a professional, structured, and reliable technical experience.
• Vendor & Partner Coordination
  • Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks.
  • Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met.