Salesforce Administrator, Experience Cloud

WHAT YOU'LL DO

• Lead the design, build, and administration of the Braze PRM tool, specifically supporting our Partnerships team. You'll leverage both standard features and custom components to create seamless external experiences
• Proactively optimize portal performance, scalability, adoption, and availability, resolving usability, technical, or adoption issues to ensure an exceptional user experience for our partners
• Design and implement secure integrations between the Braze PRM and other key platforms, including core Salesforce products (Sales and Service Cloud), as well as other tools we make available to partners/resellers via the PRM, ensuring real-time, reliable data flows
• Apply Salesforce security best practices for external identities, API access, and user data management, with a strong emphasis on safeguarding customer and partner information
• Manage and optimize the core Salesforce Platform, including robust security controls, permission sets, profiles, roles, and sharing rules for internal and external users
• Design and document scalable role hierarchies and sharing models to ensure appropriate data access across diverse user groups while maintaining data integrity
• Implement and maintain platform automation using a combination of declarative configuration (Flows, Approval Processes) and light customization to streamline operations and enhance the overall user experience
• Collaborate closely with business analysts, stakeholders, and end-users to thoroughly understand requirements, contribute to scalable solution designs, and support the successful implementation of both platform and Community features

WHO YOU ARE

• 5+ years of experience in Salesforce Administration, with a strong focus on Experience Cloud