Project Manager-Implementation

Accountabilities

• • Lead end-to-end implementation projects for commercial, SMB, and enterprise customers, managing delivery from initial scope definition through completion.

  • Work closely with implementation consultants, implementation engineers, customers, prospects, and cross-functional stakeholders to coordinate successful project delivery.

  • Define project scope, objectives, milestones, deliverables, dependencies, and resource requirements for both standard and customized implementations.

  • Develop and maintain detailed project plans, ensuring activities, timelines, responsibilities, and dependencies remain clearly documented.

  • Manage the assigned project portfolio, balancing priorities and ensuring projects remain aligned with customer and business objectives.

  • Own project schedules, budgets, risks, issues, dependencies, and overall delivery performance.

  • Track project KPIs, work effort, resource utilization, and delivery progress, identifying potential challenges early and taking appropriate corrective action.

  • Manage customer expectations through clear communication, regular updates, and proactive resolution of delivery concerns.

  • Provide project-level and portfolio-level reporting to relevant stakeholders, highlighting progress, risks, decisions, and areas requiring attention.

  • Navigate ambiguity and changing requirements while maintaining delivery discipline and making informed, calculated decisions.

  • Support less experienced team members by providing guidance on project planning, processes, and delivery practices.

  • Contribute to a collaborative team environment and continuously improve implementation and project management practices.

  Requirements

  • 3–5 years of professional project management experience or comparable project delivery experience.

  • Demonstrated experience managing SaaS or software implementation projects, ideally in customer-facing environments.

  • Proven track record of successfully delivering complex implementations for SMB, commercial, and enterprise customers.

  • Hands-on experience managing projects using both waterfall and agile methodologies.

  • Experience working in a high-growth startup or similarly fast-paced environment with evolving priorities.

  • Strong understanding of SaaS platforms, software implementation processes, and customer delivery lifecycles.

  • Experience using SaaS-based project management and collaboration tools such as Jira, DevRev, or similar platforms.

  • Strong planning, organization, prioritization, and time-management skills.

  • Excellent communication and stakeholder-management abilities, with confidence working directly with customers and cross-functional teams.

  • Strong influencing and negotiation skills, with the ability to align stakeholders around scope, timelines, risks, and delivery expectations.

  • Resilience and adaptability when managing tight deadlines, ambiguity, competing priorities, and challenging delivery situations.

  • Ability to transform complex or ambiguous requirements into clear plans, actions, and measurable outcomes.

  • A collaborative and humble approach, with the confidence to take ownership while valuing the contributions of others.

  • PMI/PMP, Agile, or comparable project management certification is advantageous.

  • Comfortable working remotely and collaborating across teams and time zones, including working night shifts when required.

  Benefits

  • Fully remote working opportunity from India.

  • Opportunity to manage meaningful SaaS implementation projects for commercial and enterprise customers.

  • Exposure to complex customer implementations and diverse business requirements.

  • Collaboration with implementation consultants, engineers, customers, and cross-functional teams.

  • Opportunity to work in a fast-growing, dynamic environment with significant ownership and responsibility.

  • Exposure to both agile and waterfall project delivery methodologies.

  • Opportunities to strengthen project leadership, customer management, and SaaS implementation expertise.

  • Supportive and collaborative team environment.

  • Flexible working model aligned with role and business requirements.

  • Opportunity to contribute to improving project delivery practices and processes.