Refund Policy

1. Scope

This Refund Policy applies to paid subscriptions to the AutoApply service at remotestack.in/autoapply (sections 2 to 4) and to credit packs for the RemoteStack MCP bought at mcp.remotestack.in/buy (section 4A). The RemoteStack job board is free and no refund policy applies to it. This policy forms part of our Terms of Service.

2. Refund Window

You may request a full refund within 7 days of your initial subscription payment, provided that no applications have been submitted on your behalf during that period.

If one or more job applications have been submitted on your behalf within the 7-day window, the subscription fee is non-refundable for that billing period, as the service has been rendered.

3. Renewal Charges

Monthly renewal charges are non-refundable once the billing period has commenced. If you wish to cancel your subscription and avoid the next renewal charge, you must cancel at least 24 hours before your next billing date.

Cancellation stops future charges but does not entitle you to a refund for the current billing period. You will retain access to the service until the end of your paid period.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Any applications have been submitted on your behalf during the billing period.
• The refund request is made more than 7 days after the initial subscription payment.
• Your account was suspended or terminated for violation of our Terms of Service.
• Renewal charges for any month after the first subscription month.
• Dissatisfaction with job outcomes, employer responses, or interview results, as these are outside our control.

4A. RemoteStack MCP Credit Packs

You may request a full refund of a credit pack within 7 days of buying it, provided you have not used the credits from that pack. Free credits and AutoApply allowance credits are always used before purchased credits, so a pack counts as unused as long as your purchased credits have not been spent.

• When a credit pack is refunded, the credits from that pack are removed from your balance.
• If a card payment for a credit pack is disputed (a chargeback), the credits from that pack are removed while the dispute is open, and returned if the dispute is resolved in our favour.
• Free signup credits and AutoApply allowance credits were not paid for, so they cannot be refunded or exchanged for money.
• Credits that expire under our Terms of Service are not refundable.

To request a credit pack refund, follow section 5 and include the email address you use to sign in to the MCP.

5. How to Request a Refund

To request a refund, email us at legal@remotestack.in within the eligible refund window. Please include:

• The email address associated with your AutoApply or RemoteStack MCP account.
• Your payment reference or transaction ID.
• A brief reason for the refund request (optional, but helpful for us to improve).

We will review your request and respond within 3 business days. Approved refunds will be processed back to your original payment method within 5-10 business days, subject to your payment provider's processing times.

6. Service Disruptions

If the AutoApply service experiences significant downtime or is unable to deliver the subscribed service for reasons within our control, we will assess refund or credit eligibility on a case-by-case basis. Please contact us at legal@remotestack.in to report any such issues.

7. Contact

For any questions about this Refund Policy, contact us at legal@remotestack.in.