People Operations Lead

Role Description

As a People Operations Lead, you will serve as the operational backbone and strategic right hand of the Chief People Officer, owning the infrastructure that makes our people programs run while serving as a trusted partner to leaders and employees across every department.

This is a company-wide role that lives at the intersection of HR operations, people strategy, and organizational partnership. You will build and improve the systems, processes, and programs that shape the Defense Unicorns employee experience from day one through every milestone that follows. This is not a support role — it is a high-trust, high-visibility position for someone who moves fast, thinks critically, and takes action: identifies gaps, takes ownership, and drives solutions forward without waiting to be directed.

At Defense Unicorns, the order of priority is: 1) People 2) Culture 3) Process 4) Technology.

We champion our values, are open to experimentation, take ownership, and have fun doing it. As a fast-growing company, policies and processes are continuously being defined and refined and this person will be a key architect of that work, not just a follower of it.

Responsibilities

Company-Wide People Leadership

• Navigate complex employee situations with sound judgment, ensuring outcomes are fair, timely, and compliant with applicable laws and regulations.
• Support managers in building high-performing teams through guidance on goal-setting, coaching, performance conversations, and development planning.
• Build trusted relationships across the organization, serving as a knowledgeable resource on people matters including employee relations, compensation guidance, and career growth.
• Collaborate with leaders across functions to support workforce planning efforts, including headcount forecasting and partnership with Talent Acquisition on hiring execution.
• Support processes around career planning, learning and development, and overall performance management in coordination with the CPO.
• Cultivate a positive, engaging work environment that reflects Defense Unicorns' values.

HR Operations & Employee Lifecycle

• Lead and continuously improve HR operational processes across the full employee lifecycle, onboarding, offboarding, promotions, transfers, leaves, and everything in between.
• Manage employee data in Rippling with an obsession for accuracy and data integrity across hires, transfers, promotions, and terminations.
• Partner with the team to enhance the onboarding process end-to-end, from recruiter handoff through pre-employment screenings, I-9 verification, orientation, and onboarding survey.
• Support leave administration from preparation through return, in coordination with People Ops, Payroll, and Finance.
• Support employees and managers on HR questions across the full employee lifecycle, escalating complex matters appropriately.
• Ensure HR practices comply with applicable federal, state, and international employment laws; maintain audit-ready documentation and employee records.
• Partner with Legal, Finance, and Security to support compliance initiatives, audits, and tracking of compliance training.

Process Improvement & Systems

• Identify inefficiencies and implement scalable, standardized processes and workflows across HR functions, globally and domestically.
• Develop, document, and maintain HR SOPs, policies, and internal knowledge bases (Notion, Rippling, and beyond).
• Drive HR operational excellence through automation, system enhancements, and best practices, refining processes to be scalable and AI-ready.
• Actively identify and implement AI-powered tools and workflows to aut