Zoom Phone Porting Specialist
About the role
Accountabilities
Manage standard and complex number porting requests across the EMEA region, coordinating with customers, customer success managers, and account executives to ensure accurate and timely completion.
Support India-specific number processes, including KYC/KYB documentation, number allocation, and compliance with local requirements.
Coordinate end-to-end number transfers with global carrier partners and internal cross-functional teams.
Investigate, troubleshoot, and resolve porting fallout and technical numbering issues, partnering with service engineering and technical support when required.
Act as an escalation point for customer and internal porting concerns, driving issues toward timely resolution while maintaining a strong focus on customer satisfaction.
Identify opportunities to streamline porting workflows and contribute to initiatives that improve operational efficiency and customer experience.
Train new porting specialists and help internal teams understand porting processes, requirements, and appropriate customer expectations.
Maintain accurate documentation and communication throughout the porting lifecycle.
Work within UK business hours to provide consistent EMEA coverage, with flexibility as operational requirements evolve.
6+ years of professional experience in number porting within the UK or EMEA region.
Strong knowledge of Local Number Portability (LNP) processes, carrier systems, and compliance verification.
Working knowledge of VoIP, unified communications platforms, and telecommunications systems.
Strong analytical, organizational, and problem-solving abilities, with excellent attention to detail.
Ability to manage multiple priorities effectively in a fast-paced, customer-focused environment.
Experience using Microsoft Office and CRM or ticketing platforms such as Salesforce, Zendesk, ServiceNow, or equivalent tools.
Excellent written and verbal communication skills, with a professional and customer-oriented approach.
Proven ability to collaborate effectively with global, cross-functional teams and external carrier partners.
Demonstrated experience delivering high-quality customer support within technical support, telecommunications, or porting operations environments.
Willingness to work flexible hours aligned with UK business requirements.
Full-time remote position based in India.
Flexible remote working environment aligned with the role's operational requirements.
Benefits and wellness programs designed to support physical, mental, emotional, and financial well-being.
Programs and resources supporting work-life balance.
Opportunities to contribute to global telecommunications and collaboration operations.
Professional development opportunities within a collaborative, growth-focused environment.
Supportive workplace culture focused on employee empowerment, learning, and career growth.
Employee programs designed to encourage community involvement and meaningful connections.
Requirements
Benefits