Vice President, Product Management
About the role
About Us
CipherHealth is an award winning software company committed to enhancing care coordination and outcomes across the continuum. Since 2009, CipherHealth’s automated, scalable platform has empowered healthcare organizations to engage patients and care teams at every touchpoint, streamlining workflows and improving experiences. With tailored communication solutions powered by AI and deep integrations, CipherHealth drives better clinical results, operational efficiency, and financial sustainability, transforming healthcare one interaction at a time.
About the Role
We're looking for a Vice President of Product Management to lead our product organization and set the strategy, vision, and roadmap for our portfolio. You will own product outcomes end to end, from discovery and definition through delivery and iteration, while partnering closely with Engineering, Design, Sales, Marketing, and Customer Success to bring products to market that customers love and that drive measurable business results.
What makes this role different is how we do product management? You will build, operate, and coach a product organization where AI agents handle much of the analytical and synthesis heavy-lifting, freeing our team to focus on customer empathy, strategic judgment, and cross-functional alignment. The ideal candidate pairs deep, traditional product management craft with an agentic mindset: someone who thinks about product management as a system of humans and agents working in a loop, and who is as comfortable running a quarterly roadmap review as designing an agent workflow.
Core Product Management Responsibilities
- Set product vision and strategy. Define a compelling, differentiated product vision and translate it into a clear, prioritized multi-quarter strategy aligned to company goals.
- Own the roadmap. Build and maintain roadmaps grounded in customer needs, market opportunity, and business value; communicate them clearly to stakeholders and executives.
- Drive discovery and validation. Champion continuous customer discovery, user research, and data-informed decision-making to identify the right problems to solve.
- Define requirements. Author and oversee crisp PRDs, user stories, and acceptance criteria; ensure a well-groomed, prioritized backlog.
- Lead go-to-market. Partner with Marketing, Sales, and CS on positioning, pricing, packaging, launch, and adoption.
- Measure and iterate. Define success metrics and OKRs, instrument products, and use quantitative and qualitative signals to guide the roadmap.
- Manage the product lifecycle. Balance new bets, growth initiatives, technical investment, and maintenance across the portfolio.
- Build and lead the team. Hire, mentor, and grow product managers; establish a healthy, high-performing product culture and craft.
What You'll Own
1. Build and Operate the Agentic PM Loop
You will stand up and continuously improve a fleet of product-analyst agents that augment the entire product team. These agents should be able to:
- Summarize support tickets into digestible themes and severity signals
- Cluster feature requests across channels to surface demand patterns
- Watch competitors and flag meaningful moves, launches, and positioning shifts
- Analyze churn to explain why customers leave, not just how many
- Identify customer pain themes from unstructured feedback across sources
- Summarize sales calls and Gong calls into structured insi