Technical Support Supervisor

Location Details:

Bulgaria Remote

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

What you'll get to do...

• Conduct regular 1:1s, provide actionable feedback, and support career development
• Manage performance, including documentation and formal performance actions when necessary
• Ensure team members understand expectations and deliver high-quality work aligned with GoDaddy values
• Oversee day-to-day workflows including queue health, scheduling, escalations, and coverage
• Monitor KPIs such as CSAT, QA, productivity, and SLA adherence, adjusting team priorities as needed
• Lead team meetings and maintain a transparent communication cadence
• Identify and address morale or well-being concerns early, escalating when appropriate
• Foster a culture of continuous improvement, accountability, and psychological safety
• Use data, dashboards, and reporting tools to identify trends and performance gaps
• Conduct root cause analysis and implement corrective actions to improve quality and efficiency
• Collaborate with cross-functional partners and senior leadership on workflow updates and operational initiatives

Your experience should include...

• 4+ years of experience in customer support, operations, or a related field
• 2 + years of formal people leadership experience (Supervisor, Team Lead, or similar)
• Strong coaching, feedback, and performance management skills
• Experience using tools such as Salesforce, Jira, reporting dashboards, or similar systems
• Ability to interpret KPIs, diagnose performance issues, and drive team improvements
• Strong communication skills and comfort leading team meetings and difficult conversations
• Experience managing day-to-day workflow operations (coverage planning, escalations, SLAs)
• Ability to learn technical concepts and aftermarket workflows over time

We've got your back...

We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.