Manager, Technical Support Engineering

What Expel can do for you

• Put a genuinely interesting technology surface under you: dozens of security integrations across EDR, SIEM, cloud, and identity, not a myopic vendor stack
• Hand you a team that’s instrumental in solving real security problems, not a call center reading from scripts
• Pair you with a new leader who's reimagining the entire CE function. You'd be building the next version together, not maintaining someone else's
• Give you the AI mandate for real: the company is actively rebuilding how security operations functions, everything’s on the table
• Surround you with people across CS, Product, and Engineering who serve as thought partners for complex problems

What you can do for Expel

• Drive efficiency and effectiveness into an already well established function
• Deploy AI and automation where they actually help, and skip them where they don't
• Find patterns in what's breaking and push fixes upstream so the same problem stops generating tickets
• Build a team people want to stay on and grow within
• Define the metrics that matter and use them to drive decisions, not just report status

What you should bring with you

• Experience managing a technical support or customer engineering team
• A track record of improving how a function operates, not just keeping it running
• Real comfort with AI and automation in operational contexts, not just curiosity
• Enough security knowledge to credibly coach the team and engage on complex issues
• People management fundamentals: regular 1:1s, real feedback, performance management, career development
• The instinct to measure what matters and the willingness to eliminate what doesn't
• Comfort working across teams when the problem lives outside your org

Additional notes

The base salary range for this role is between $106,100 USD and $153,800 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.