Technical Account Manager - Property Developer Solution

What you’ll do

• Client Success and Strategic Account Management:
  • Own the post-sales technical relationship with key accounts in the UAE, ensuring smooth onboarding, integration, and long-term success.
  • Build trusted relationships with key decision-makers and become a go-to advisor for Redpin’s products and technical solutions.
  • Deliver compelling product demos and integration plans tailored to client workflows and systems.
  • Drive adoption of new features, proactively identifying optimization opportunities across implementations.
• Product Adoption & Optimization:
  • Proactively identify opportunities to optimize customer integrations and maximize the value of the product by guiding them through implementation, identifying opportunities for improvement, and driving adoption of new features.
  • Provide expert advice and support to clients on product usage, integration, and troubleshooting.
  • Investigate technical issues, escalate complex problems to the appropriate internal teams, and ensure timely resolution.
  • Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape future roadmap discussions.
• Internal Stakeholder Management/Cross Functional Collaboration:
  • Run internal reporting, including MBRs and analytics, to support visibility and planning.
  • Partner with Product & Eng, Operations, Compliance, and Marketing to ensure alignment on customer requirements and successful project delivery.
  • Develop a deep understanding of client requirements and translate them into optimal solutions that meet their needs.
  • Collaborate with the Global Head of Growth and the wider leadership team to support strategic planning and objectives.
• Leadership:
  • Provide thought leadership on industry trends, challenges, and the competitive landscape to inform sales strategies.

What you’ll need

• 5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined.
• Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies.
• Demonstrated ability to tie technical solutions to business objectives, KPIs, and revenue outcomes.
• Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences, simplifying complexities in a clear and concise manner.
• Have a deep understanding of APIs, databases, system infrastructures, and architecture.
• Self-starter who takes initiative.