Sr. Instructional Designer

About Doppel

Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels.

The Role

We are looking for an Instructional Designer to create engaging, scalable learning experiences for employees and customers. In this position, you will design and develop learning programs that drive product adoption, accelerate proficiency, and help learners realize value from Doppel's products and solutions.

What You Will Do

• Design and develop end-to-end learning experiences that drive product adoption, proficiency, and customer outcomes.
• Establish instructional design standards, templates, and best practices that ensure learning experiences are engaging, visually compelling, and scalable.
• Create onboarding programs, learning paths, e-learning modules, certifications, assessments, and performance support resources for employees and customers.
• Partner with Product, Customer Success, Solutions Engineering, and subject matter experts to identify learning needs and opportunities to improve adoption and customer value realization.
• Develop customer education programs that help users build confidence, adopt best practices, and achieve meaningful outcomes with Doppel's products.
• Measure the effectiveness of learning programs through engagement, adoption, proficiency, and business impact metrics, and continuously improve content based on insights.

What We Are Looking For

• 7+ years of experience in instructional design, learning experience design, customer education, enablement, curriculum development, or a related field.
• Demonstrated expertise in designing end-to-end learning programs, curricula, certifications, and learning journeys for technical and non-technical audiences.
• Strong knowledge of instructional design methodologies, adult learning principles, and learning measurement practices.
• Experience building engaging, polished, and scalable digital learning experiences that drive adoption, proficiency, and customer outcomes.
• Expertise with e-learning authoring and content creation tools such as Articulate Rise 360, Storyline, Adobe Creative Suite, Camtasia, or similar platforms.
• Strong visual design sensibilities and the ability to create sleek, intuitive, and learner-centered experiences. Experience with graphic design, multimedia production, or UX principles is a strong plus.
• Experience developing assessments, certifications, interactive learning activities, and performance support resources.
• Ability to transform complex technical concepts into clear