Sr Implementation Mgr

Accountabilities

• • Lead end-to-end implementation projects of moderate complexity, coordinating activities from project initiation and requirements gathering through final delivery.

  • Act as the primary client advocate, maintaining strong relationships while keeping internal leadership and key stakeholders informed about project progress, risks, dependencies, and milestones.

  • Analyze client requirements, plan designs, contractual commitments, and unique business needs to develop appropriate standard or customized solutions.

  • Coordinate closely with clients, brokers, third-party administrators, external partners, and cross-functional internal teams to ensure effective project execution.

  • Establish comprehensive project plans, timelines, dependencies, critical paths, responsibilities, and success criteria, while proactively identifying and mitigating risks.

  • Gather business and technical requirements and translate them into functional specifications, design documents, implementation plans, and other project deliverables.

  • Manage project scope, expenditures, resources, and timelines while identifying and addressing potential scope creep or delivery risks.

  • Identify and secure the resources, materials, and cross-functional support required to meet implementation objectives and maintain project momentum.

  • Perform implementation activities including plan requirement completion, data gathering, system configuration, communications planning, materials delivery, web-based demonstrations, and client training.

  • Use a consultative approach to recommend solutions for standard and customized plan designs and guide clients through implementation decisions.

  • Help standardize team tools, processes, documentation, and training while contributing to departmental initiatives and continuous improvement efforts.

  Requirements

  • 3+ years of client service experience within the benefits industry.

  • At least 1 year of experience supporting special projects, with demonstrated project management and project-tracking capabilities.

  • Bachelor's degree or equivalent professional experience.

  • Direct client-facing experience combined with implementation and/or project management delivery experience.

  • Experience using project management tools such as Workfront and Monday.com.

  • Strong organizational and multitasking skills, with exceptional attention to detail and the ability to prioritize work effectively.

  • Demonstrated ability to build and maintain strong relationships with clients, partners, and internal stakeholders.

  • Excellent written and verbal communication skills, including the ability to coach clients on the effective use of online tools.

  • Strong active listening, questioning, influencing, and consultative problem-solving skills.

  • Ability to remain professional and composed in fast-paced, high-pressure, and high-demand environments, particularly during peak periods.

  • Ability to learn new products and services quickly and adapt to evolving responsibilities, processes, and business requirements.

  • Strong analytical and problem-solving abilities, with the initiative and independence needed to address complex issues.

  • Self-motivated, organized, and comfortable working independently while collaborating effectively with cross-functional teams.

  • Passion for delivering high-quality client experiences and helping clients achieve their health-plan objectives.

  Benefits

  • Salary: $60,000–$75,000 per year, with actual compensation based on job-related knowledge, education, skills, experience, and work location.

  • Performance incentives as part of the total compensation package.

  • Healthcare: Medical, dental, and vision coverage.

  • HSA: Employer HSA contribution and matching.

  • Dependent care: Dependent care FSA matching.

  • Paid time off: Uncapped PTO.

  • Parental benefits: Paid parental leave.

  • Retirement: 401(k) matching.

  • Financial wellness: Personal and healthcare financial literacy programs.

  • Professional development: Ongoing education and tuition assistance.

  • Wellness: Gym and fitness reimbursement plus wellness program incentives.

  • Remote work: Fully remote position in the United States.

  • Onboarding: Virtual onboarding may be followed by a required onsite training experience held quarterly, with travel and accommodations covered.

  • Accessibility: Reasonable workplace accommodations are available for qualifying disabilities.