Solutions Engineer, AI/ML

What You’ll Do

• Work hands on with customers to deliver high quality production-ready AI and Software solutions
• Drive exceptional customer success as reflected in successful implementations and high POC conversion rates, renewal rates, and customer satisfaction scores
• Leverage deep technical expertise to support customers and troubleshoot complex issues
• Work with the product team to prioritize the roadmap based on real customer feedback
• Communicate findings to stakeholders in a clear and concise way

Requirements

• 6+ years of experience in AI, Data Science, Machine Learning, and/or software engineering
• 2+ years of experience developing AI Solutions, including modern Generative AI technologies, such as LLMs, Vector DBs, Agent frameworks, Tools, and MCP
• Strong grasp of the full MLOps lifecycle, including data engineering, training/evaluation, serving, and monitoring
• Experience with cloud platforms (AWS, GCP, Azure) and ideally Kubernetes
• Strong programming skills in Python
• Proven ability to manage multiple projects and customers simultaneously
• Excellent communication, collaboration, and customer relationship management skills

Benefits

• Competitive cash compensation
• Top-tier fully covered medical, dental, and vision insurance
• Life insurance
• 401k program

Additional Perks

• Unlimited PTO
• Monthly half day
• Citi Bike membership
• Monthly wellness stipend
• Office equipment stipend, including reimbursement for approved disability-related accommodations
• Investment in employee learning and growth opportunities