Solution Consultant
About the role
At Everbridge, our mission is to help protect people and communities during their most critical moments. As a global leader in critical communications, public warning, and enterprise safety solutions, we enable governments, emergency services, and organizations worldwide to deliver trusted, life-saving communications at scale. We are looking for an experienced Senior Platform Engineer to help transform how our Public Warning solutions are built, deployed, upgraded, and operated across both on-premises and cloud environments. This is a highly visible and impactful role where you will drive automation, improve platform reliability, enhance operational efficiency, and help accelerate our transition toward cloud-native delivery models. You'll work on systems that support mission-critical communications, where resilience, security, scalability, and availability are non-negotiable. This is a fully remote position based in Norway.
What you'll do:
- Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution.
- Establish a formal governance model with clients.
- Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
- Develop a continuous product education and awareness program and deliver training sessions as required.
- Set and track customer satisfaction KPIs. Develop and manage action plan to continuously improve these metrics.
- Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering
- Travel to customer locations as needed
What you'll bring:
- 3+ years in an on-site customer facing support or consulting role (professional services, account management, project management, customer service, etc.)
- Good project management skills
- Ability to handle & support conflicting priorities
- Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking
- Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
- Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus.
- Excellent verbal, written and interpersonal communication skills
- Strong critical thinking, analytic, and problem solving abilities
- Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web based applications
- Ability to travel locally and support the customer onsite
- Bachelors in Business, Computer Science or related a plus