ServiceNow Implementation Specialist

Accountabilities:

• • Configure and implement approved ServiceNow capabilities based on validated requirements and architecture designs, prioritizing out-of-the-box functionality and reusable components.

  • Configure and maintain forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows, subflows and actions, catalog items, notifications, and approved portal or workspace components.

  • Implement solutions across relevant ServiceNow capabilities, including ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other assigned products.

  • Build and configure REST/SOAP and IntegrationHub-based integrations, including spokes, actions, MID Servers, service accounts, and approved authentication and certificate patterns.

  • Support end-to-end integration testing, operational handoffs, CMDB implementation, configuration-data validation, reconciliation, and data-quality activities.

  • Prepare and execute controlled promotions to TEST and PROD using approved update-set, application-repository, and CI/CD practices, maintaining deployment plans, rollback procedures, release notes, and configuration evidence.

  • Perform unit and functional validation and collaborate with testing teams on ATF, integration, regression, performance, and UAT activities.

  • Provide late-window implementation and deployment support, including troubleshooting, post-production validation, and transition to operations teams.

  • Help reduce technical debt and restore customized capabilities toward maintainable, upgrade-friendly out-of-the-box solutions where appropriate.

  • Develop implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials, while supporting training and knowledge transfer when required.

  Requirements:

  • 3+ years of hands-on ServiceNow implementation and configuration experience in enterprise environments.

  • Demonstrated expertise in at least two ServiceNow capability areas, such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps.

  • Strong hands-on experience with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog and workflow configuration, REST/SOAP APIs, and ServiceNow data and configuration concepts.

  • Experience with controlled release promotion, update sets or application repositories, CI/CD practices, automated testing, and release documentation.

  • ServiceNow CSA certification plus one or more relevant CIS certifications is strongly preferred, or may be required depending on the applicable labor category.

  • Strong communication, collaboration, and requirements-translation skills, with the ability to work effectively across architecture, development, testing, operations, and customer stakeholder teams.

  • Ability to support the assigned late implementation window as well as planned after-hours activities and rotating on-call events.

  • U.S. citizenship and the ability to satisfy High Risk IT background-investigation and sensitive-information requirements.

  • Federal consulting or financial-regulatory experience is preferred.

  • Additional experience with App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF is advantageous.

  • Experience working within shared, multi-vendor ServiceNow environments with formal architecture and security governance is a plus.

  Benefits:

  • Salary: $100,000–$120,000 annual salary range, with actual compensation determined based on factors such as skills, experience, training, location, and benefits.

  • Remote work: Fully remote position within the United States.

  • Healthcare: Comprehensive medical, dental, and vision insurance beginning the first month after joining.

  • Retirement: 401(k) plan with immediately vested employer contributions; no employee matching required.

  • Paid time off: Generous PTO policy, plus one additional paid wellness day per calendar year.

  • Holidays: 10 federal holidays observed annually.

  • Pet insurance: Coverage available to help protect the health of your pets.

  • Professional development: Tuition reimbursement, internal training programs, and company-sponsored industry certifications.

  • Team and wellness activities: Opportunities to participate in team-building events, community volunteering, wellness initiatives, family events, and other employee activities.