Senior Staff Software Engineer, Backend - Platform (Core Automation)
About the role
About Coinbase
At Coinbase, our mission is to increase economic freedom in the world. We're building the emerging onchain platform and the future global financial system.
Our culture is intense and demands the best from us every day. We seek candidates passionate about our mission, who believe in the power of crypto and blockchain technology, and who are eager to solve the company's hardest problems.
Note: While many roles at Coinbase are remote-first, in-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually, and attendance is expected and fully supported.
The Core Automation Team
The Core Automation team envisions a future where AI-powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. Our strategy is to: 1) start with automating two key areas with Agentic AI - Customer Support and Compliance, 2) incorporate learnings and build primitives and orchestration solutions to scale, and 3) scale across various domains to enhance every part of customer experience and internal processes.
We're day 1 of this initiative, laser-focused on automating customer support and compliance processes. This goes beyond driving efficiencies by automating manual processes—we're reimagining what processes and systems must look like in a fully AI-driven automated world.
Job Responsibilities
- Design and implement Agentic AI systems that power Coinbase's customer support experience and compliance processes
- Design a platform (primitives, orchestration platform, tools, etc.) that allows other domains to quickly leverage Agentic AI to automate their processes
- Interact with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations
- Participate in shaping the strategy and execution path of Coinbase Platform