Senior Solutions Engineer - Eastern or Central Time Zone

Accountabilities:

• • Serve as a customer-facing technical subject matter expert for integrity and assessment products throughout the sales lifecycle.
  • Partner strategically with Sales teams to support opportunities, develop deal strategies, refine customer messaging, and advance revenue-generating initiatives.
  • Prepare and deliver tailored product overviews, technical demonstrations, workflow discussions, and presentations for prospective and existing education customers.
  • Conduct technical discovery with stakeholders, including senior technology leaders, administrators, and academic decision-makers, to understand requirements, workflows, technical constraints, and desired future-state solutions.
  • Respond to technical product questions and support Sales teams with customer inquiries throughout the sales process.
  • Advise on technical, integration, and product-related aspects of RFP and RFI responses.
  • Develop compelling business cases and value-focused presentations that connect product capabilities with customer challenges and business outcomes.
  • Manage customer trials, pilots, technical evaluations, and Proofs of Concept, establishing clear evaluation criteria and supporting successful outcomes.
  • Support workflow and integration discussions, including the assessment of customer environments and technical requirements.
  • Gather and synthesize customer feedback, competitive intelligence, feature requests, and market insights for Product, Marketing, and other internal stakeholders.
  • Contribute to product and feature launches and other cross-functional initiatives.
  • Mentor colleagues, share best practices, and contribute to the continued development and scalability of the Solutions Engineering organization.
  • Promote a collaborative, growth-oriented environment and contribute to continuous improvement across global go-to-market teams.
  • Flex working hours as needed to collaborate effectively across global time zones.

  Requirements:

  • 7+ years of experience in Solutions Engineering, Technical Pre-Sales, Technical Consulting, or a comparable customer-facing technical role, ideally within EdTech or Enterprise SaaS.
  • Strong consultative selling and presentation skills, with the ability to communicate complex technical concepts effectively to executive, academic, business, and technical audiences.
  • Demonstrated ability to manage technical evaluations, Proofs of Concept, pilots, and RFP responses within complex sales cycles.
  • Strong understanding of customer workflows and the ability to conduct technical discovery, gather requirements, identify constraints, and support customer change management.
  • Experience working with complex software integrations and enterprise technology environments.
  • Familiarity with Learning Management Systems (LMS), Learning Tools Interoperability (LTI) standards, and REST APIs is a plus.
  • Strong intellectual curiosity and a demonstrated ability to work through complex customer and technical challenges.
  • Excellent communication, presentation, relationship-building, and stakeholder management skills.
  • Ability to translate technical capabilities into clear business value and customer outcomes.
  • Flexible, collaborative, and humble approach, with a focus on customer success and shared business goals.
  • Ability to work effectively in a collaborative, low-ego, globally distributed environment.
  • Willingness to regularly adjust working hours to support collaboration across global time zones.

  Benefits:

  • Expected annual base salary range of $87,615–$146,025.
  • Eligibility for a bonus.
  • Remote-first work culture.
  • Healthcare coverage.
  • Competitive paid time off.
  • Self-care days and national holidays.
  • Two Founder Days and Juneteenth observed.
  • Paid volunteer time off.
  • Charitable contribution matching.
  • Monthly wellness or home office reimbursement.
  • Access to an employee assistance program and mental health resources.
  • Parental leave.
  • Retirement plan with employer match or contribution.
  • Education reimbursement.
  • Opportunity to work on solutions supporting education and learning outcomes globally.
  • Global, collaborative working environment with opportunities for professional growth and mentorship.
  • Flexibility to work with purpose and accountability in a remote-first environment.