Senior Producer, Live Services

Key Responsibilities

• Own all live service related production tasks, including builds, live game incident processes, patches, bug fixes, new content releases, and feature updates
• Plan and oversee live releases end to end, ensuring timely and high quality delivery across all release types
• Establish and maintain multiple roadmaps and high level schedules that account for launch as well as ongoing post launch services and events
• Bring clarity to ambiguity by defining creation pipelines, tracking work, and establishing clear communication pathways across disciplines
• Partner with all project teams to drive them toward delivery, evaluating priorities, scope, and resources and adjusting strategies as requirements evolve
• Work regularly with internal and external community management and stakeholders, fostering strong connections to ensure consistent and timely exchange of information
• Facilitate and document outcomes and action items for team meetings, discussions, and breakouts
• Maintain a clean, up to date project backlog in Jira, assisting with task organization, prioritization, and tracking across your areas of ownership
• Mitigate risks and take ownership of any unforeseen events as they arise
• Monitor in-game trends using data insights and telemetry to inform necessary changes to the game
• Drive team culture by initiating, fostering, and maintaining positive working relationships across a distributed team
• Contribute to the broader production organization, sharing process improvements and tooling across the studio

Key Qualifications

• 7+ years of experience in production, with at least one year as a Senior Producer on a shipped game title, ideally on Unreal and for PlayStation and PC
• Shipped at least one title as a Senior Producer or above, with extensive knowledge of the full cycle of production including live service operations
• Experience with live service and multiplayer games, including release management and submission processes
• Experience with monitoring and informing necessary changes to the game using in-game trends, data insights, and telemetry
• Strong familiarity with external vendor management, including contractors and third party partners
• Strong communication, writing, and facilitation skills, with the ability to align stakeholders across disciplines
• Proficiency with project management and collaboration tools including Jira, Miro, Slack, and Discord
• Excellent project management skills including task prioritization, risk mitigation, dependency tracking, and stakeholder management
• Strong change management and conflict resolution skill set
• Comfortable operating with ambiguity and proactively creating structure where none exists
• Adaptable to the growing needs of this role and our first live game
• All of our roles require up to 10% air travel. Examples include Studio/Team Offsites, Team/Studio Events, etc.

Bonus Qualifications

• Experience using KPIs to set and track product success goals
• Experience design