Senior Principal Customer Strategist

About Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

Role Overview

Executive Strategist will be responsible for building customer c-suite executive relationships and executing management consulting engagements focused on driving transformational outcomes, ensuring long-term client retention, and cementing our position as an indispensable partner.

Responsibilities

• Executive Relationship Development: Cultivate and nurture strong relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations.
• Strategic Advisory: Guide customers on optimizing operational effectiveness and maximizing the value of their Ping Identity investment through expert consultation and tailored solutions.
• Business Transformation Guidance: Act as a trusted advisor, deeply understanding customer business models and advising on how Ping Identity can directly support and accelerate their digital transformation initiatives.
• Account Strategy Orchestration: Support client relationship mapping and consistently coordinate an integrated account strategy across the core account team (Account Executive, Services Sales, Sales Engineering, Business Value, Marketing, Customer Success, etc.).
• Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on the strategic roadmap. You will own the narrative on value realization, making the renewal a foregone conclusion.
• Strategy Workshop Delivery: Develop and deliver impactful Strategy Workshops designed to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity.
• Resource Alignment: Identify and facilitate the timely engagement of the right specialist and support resources for customer deals.
• Performance Review Leadership: Conduct customer executive business reviews in collaboration with account teams, aligning discussions with the overall account strategy.
• Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention.

Must-Haves

• Strong strategic thinking and business acumen, with the ability to translate market insights into actionable plans
• Results oriented with multiple years meeting or exceeding goals by rationalizing coverage models, compensation plans, and GTM motions of direct and matrixed delivery teams
• Outstanding presentation and client-facing skills
• High emotional intelligence, and experience in applying those skills in a business context to influence positive outcomes for customers, partners, and