Customer Success Specialist for EMEA

What you’ll be doing

• Own a portfolio of enterprise & SMB customers in Europe
• Drive onboarding, adoption, value realisation, and renewals
• Build trusted relationships with senior customer stakeholders
• Lead onboarding calls, enablement sessions, workshops, and QBRs
• Monitor account health, usage, and risk — and act early
• Act as the voice of the customer internally, influencing Product and CX
• Contribute to scalable success frameworks, QA standards, and playbooks
• Partner with Sales on handovers, renewals, and expansion opportunities

What we’re looking for

• 5+ years in Customer Success or Account Management roles
• Experience supporting enterprise customers
• Previous experience within BPO organisations (strongly preferred)
• Confidence running executive-level conversations and QBRs
• Strong commercial awareness (retention, renewals, expansion)
• Fluent English — written and spoken (other European languages, like German, French or Spanish is a plus)
• Product-led mindset with strong judgement
• Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.)
• Based in EMEA with strong alignment with CET and UTC business hours

What’s it like working here

• Fast-moving, collaborative, and low-ego
• Clear communication — async-first, human always
• We care about outcomes, not optics
• You’ll help shape how Customer Success scales at Kaizo