Aikido Security
Customer Success Engineer UK
supportfulltime-permanentRemote job
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
fulltime-permanent
INDUSTRY
general
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About the role
About the Role
As our first Customer Success Engineer in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Responsibilities
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
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