Senior Marketing Strategy Consultant, EMEA

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

About the Role

You will be a trusted strategic advisor to some of the world's most recognizable brands, turning complex business goals into high-performance mobile and multi-channel engagement strategies. Working with a curated portfolio of Airship's most high-profile enterprise accounts across Europe, you will partner directly with C-suite and VP-level stakeholders to deliver measurable ROI, proving that Airship is not just a technology provider, but a growth partner. This is a high-impact, high-visibility role where success is measured by the tangible business value you unlock for our clients.

What You'll Do

• Lead value discovery and KPI mapping: Conduct deep-dive sessions with executive stakeholders to identify core business problems and build Value Realization Frameworks that connect Airship solutions directly to measurable economic outcomes
• Architect multi-channel customer journeys: Design sophisticated engagement strategies across email, mobile, SMS, digital wallets and more for global enterprise brands
• Own the ROI narrative: Partner with Account Teams to lead executive business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
• Drive retention and expansion: Identify pathways for service and feature growth by becoming an indispensable part of each customer's business strategy, contributing to high net retention rates
• Facilitate strategic workshops: Create and deliver expert-led sessions that help customers define their North Star metrics and accelerate digital marketing outcomes
• Build scalable frameworks: Develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
• Mentor the EMEA team: Coach and guide regional consultants on managing complex enterprise engagements and delivering performance-led narratives
• Champion AI-driven efficiency: Use AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance

What We're Looking For

• 8+ years of experience in a consulting, digital agency, or client-side marketing leadership role (e.g., CRM Director, CX Lead, Head of Lifecycle Marketing)
• Deep experience designing complex, multi-channel customer engagement strategies across three or more channels (email, mobile, SMS, web, digital wallets)
• Proven ability to build trusted relationships with C-suite and senior marketing executives in enterprise organizations
• Strong data-driven storytelling skills, with the ability to translate technical concepts into clear business value
• Experience designing and facilitating strategic workshops and executive business reviews