Senior Implementation Manager

Accountabilities:

• • Review Statements of Work and collaborate with cross-functional stakeholders to establish clear alignment on project scope, products, services, deliverables, and timeline expectations.
  • Lead and support implementation activities across development, deployment, testing, systems integration, and client delivery, with a focus on reliable data exchange and failover resiliency.
  • Create, maintain, and organize detailed project documentation covering business and technical requirements, solution design, deployment activities, and ongoing support.
  • Coordinate project resources, timelines, troubleshooting activities, status tracking, and reporting to help ensure successful delivery within established deadlines.
  • Collaborate closely with internal teams, external stakeholders, and clients to understand requirements, resolve technical challenges, and achieve project objectives.
  • Provide direct technical and project support throughout the implementation lifecycle, including the defined post-go-live stabilization period.
  • Identify opportunities for continuous process improvement and contribute to initiatives that enhance implementation efficiency, quality, and client outcomes.

  Requirements

  • Bachelor’s degree in a computer-related field or equivalent professional experience.
  • At least 3 years of experience working with several relevant technologies, including FTP/SFTP, web services, XML, PGP, Microsoft SQL Server query writing, JavaScript, Microsoft Windows client/server operating systems, Amazon WorkSpaces, and Amazon cloud technologies.
  • Demonstrated experience working with both internal and external stakeholders to successfully achieve project objectives.
  • Strong technical analysis, troubleshooting, and problem-solving capabilities, with the ability to investigate issues and develop practical solutions.
  • Excellent written and verbal communication skills, with the ability to effectively engage technical and non-technical audiences.
  • Strong organizational, prioritization, and time-management skills, with the ability to coordinate multiple activities and deadlines.
  • Experience in medical bill review, healthcare technology, claims management, or a related industry is preferred.
  • Previous experience in technical support, implementation, systems integration, or another client-facing technology role is preferred.

  Benefits

  • Competitive annual base salary of $95,000–$110,000, depending on geographic market, skills, experience, education, and other relevant factors.
  • Medical, dental, and vision insurance options.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • Life and Accidental Death & Dismemberment (AD&D) insurance.
  • 401(k) retirement savings plan.
  • Tuition reimbursement opportunities.
  • Additional resources and programs designed to support long-term health and well-being.
  • Comprehensive total compensation offerings focused on health, financial security, and overall wellness.
  • Benefits eligibility may vary depending on employment status.