Senior Automation & Business Process Analyst

Accountabilities:

• • Partner with internal and external stakeholders to understand business challenges and identify opportunities for process improvement, automation, and operational efficiency.

  • Lead process transformation initiatives end to end, including discovery, current-state assessment, requirements gathering, future-state design, implementation, rollout, adoption, and continuous improvement.

  • Facilitate stakeholder discussions and translate business needs into clear requirements, actionable project plans, workflows, and process documentation.

  • Map current- and future-state processes and develop clear SOPs and supporting documentation that enable sustainable adoption of new ways of working.

  • Select, configure, and optimize appropriate enterprise applications, workflow platforms, and automation tools based on project requirements.

  • Work with platforms and technologies such as Microsoft solutions, Dynamics Sales, ServiceNow, Rippling, Dynamics Business Central, Power Platform, UiPath, PowerShell, and workflow automation tools.

  • Develop solutions using existing technical expertise while collaborating with technical specialists when additional capabilities or resources are required.

  • Design robust ETL processes that support the stability, security, and integrity of critical business data using technologies such as Azure Data Factory, Microsoft SQL Server, and Databricks.

  • Provide technical and operational guidance to stakeholders, ensuring solutions align with applicable regulatory requirements, compliance standards, and process best practices.

  • Proactively identify additional opportunities to improve processes across customer-facing and internal operations.

  • Collaborate with consultants, project stakeholders, and cross-functional teams to ensure smooth delivery and successful adoption of process and system changes.

  • Mentor junior team members and contribute to a strong knowledge-sharing and continuous-improvement culture.

  Requirements:

  • 3–5 years of experience in business analysis, process improvement, project management, or program management, ideally within systems, workflow, automation, or technology-driven environments.

  • Experience working directly with customers, stakeholders, or cross-functional teams; healthcare or consulting experience is preferred.

  • Hands-on, moderate-level configuration experience with workflow and business systems, with Microsoft Power Platform experience required.

  • Strong process mapping, requirements gathering, business analysis, and documentation skills, including the ability to capture current- and future-state processes and create practical SOPs.

  • Demonstrated ability to independently lead projects from kickoff through implementation, rollout, and adoption across multiple departments.

  • Comfort working in ambiguous or evolving environments, with the ability to quickly understand unfamiliar business processes, technologies, and operational challenges.

  • Strong problem-solving, communication, stakeholder-management, and collaboration skills, with a focus on delivering effective solutions and positive customer experiences.

  • Ability and willingness to continuously learn new technologies, automation platforms, and industry practices.

  • Bachelor’s degree in information technology, business, healthcare administration, or a related field is a plus.

  • Familiarity with Rippling and other workflow platforms is advantageous.

  • Lean Six Sigma certification at Green Belt level or above, or practical experience applying Lean/Six Sigma methodologies to process improvement, is a plus.

  • Experience with project management methodologies or DevOps best practices is beneficial.

  • Familiarity with LLMs and AI technologies is advantageous.

  • Knowledge of healthcare operations, ITIL practices, HIPAA, HITRUST, and electronic medical record (EMR) technologies is a plus.

  Benefits:

  • Remote work opportunity available anywhere in the United States.

  • Hybrid working option available in Madison, Wisconsin.

  • Opportunity to work on meaningful process transformation initiatives within the healthcare sector.

  • Exposure to enterprise applications, automation platforms, data technologies, and emerging AI solutions.

  • Collaborative environment involving multidisciplinary teams across healthcare, data, analytics, AI, and technology.

  • Opportunities for professional growth, continuous learning, and expanding expertise across new tools and technologies.

  • Mentorship and knowledge-sharing opportunities.

  • Opportunity to contribute directly to operational efficiency, compliance, and improved access to critical data.

  • Additional compensation, healthcare, and other employee benefits may be provided according to the partner company's applicable employment package.