Senior Atlassian Jira / JSM Developer

Accountabilities

• • Configure, customize, develop, and support Jira Software and Jira Service Management solutions in an enterprise environment.

  • Design and implement Jira/JSM workflows, screens, fields, schemes, permissions, roles, notifications, and automation rules.

  • Configure JSM request types, customer portals, queues, SLAs, approvals, and ITSM processes.

  • Gather business and technical requirements and translate them into scalable, maintainable Jira/JSM solutions.

  • Develop and maintain REST API, webhook, and enterprise-system integrations.

  • Implement inbound, outbound, and bidirectional data synchronization between Jira/JSM and external systems.

  • Work with Atlassian Marketplace applications, including Getint or comparable integration solutions.

  • Support integrations with Oracle HRMS/Oracle Fusion, Microsoft Teams, and other enterprise applications.

  • Develop and maintain automation using Jira Automation, ScriptRunner/Groovy, APIs, and webhooks.

  • Troubleshoot Jira, JSM, workflow, automation, and integration issues and conduct detailed root-cause analysis.

  • Perform development, unit testing, integration testing, deployment, documentation, and post-production hypercare.

  • Collaborate with business stakeholders, application teams, and internal IT teams on projects, enhancements, and platform improvements.

  • Prioritize Jira-native capabilities and proven Marketplace solutions before introducing custom development.

  • Support production Jira/JSM environments and contribute to incident and problem resolution.

  • Maintain technical documentation, configuration records, integration specifications, and other platform documentation.

  Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

  • 8+ years of overall IT experience, including at least 5 years of hands-on Jira/Jira Service Management experience.

  • Proven experience delivering end-to-end Jira/JSM implementations, including configuration, customization, development, integration, enhancement, testing, deployment, and production support.

  • Strong hands-on expertise with Jira Software, Jira Service Management, and Confluence.

  • Advanced knowledge of Jira workflows, schemes, custom fields, screens, permissions, roles, notifications, request types, customer portals, queues, SLAs, and approvals.

  • Strong experience with Jira Automation, REST APIs, webhooks, ScriptRunner, and Groovy.

  • Experience with Atlassian Marketplace applications, preferably Getint or similar integration tools.

  • Knowledge of Jira Assets and CMDB capabilities.

  • Experience designing Jira-to-Jira and external-system integrations, including data exchange, synchronization, validation, enrichment, and workflow automation.

  • Strong understanding of ITSM/ITIL processes, including Incident, Service Request, Problem, Change, Knowledge, Service Level, Asset, and Configuration Management.

  • Practical knowledge of OAuth 2.0, API tokens, RBAC, secure API design, HTTPS/TLS, and secure credential management.

  • Experience integrating Jira/JSM with enterprise applications and APIs.

  • Knowledge of Atlassian Forge is an advantage.

  • Familiarity with Python, Java, or similar programming languages is a plus.

  • Strong troubleshooting and root-cause analysis skills, with the ability to independently investigate and resolve complex technical issues.

  • Excellent stakeholder communication and technical documentation skills.

  • Ability to work independently and collaboratively with technical teams, business stakeholders, and enterprise customers.

  • Atlassian Jira/JSM certifications are an advantage.

  • ITIL certification is an advantage.

  Benefits

  • Full-time senior-level opportunity in enterprise IT and service management.

  • General working schedule.

  • Opportunity to work with Jira Software, Jira Service Management, Confluence, and the wider Atlassian ecosystem.

  • Exposure to enterprise-scale integrations involving APIs, webhooks, automation, and external business systems.

  • Opportunity to work with ITSM/ITIL processes across incident, service request, problem, change, knowledge, and asset management.

  • Technical ownership across the complete development and support lifecycle.

  • Collaboration with business stakeholders, application teams, and cross-functional IT professionals.

  • Opportunities to deepen expertise in Atlassian platform engineering, automation, integrations, and enterprise service management.

  • Opportunity to contribute to scalable platform improvements and complex enterprise technology initiatives.