Salesforce Senior Solution Consultant: Business Analyst

Accountabilities:

• • Lead solution strategy across presales and delivery, shaping, scoping, and aligning complex engagements while advising federal customers on approaches that support long-term program success.
  • Drive architectural strategy from initial solutioning through execution, ensuring programs have clear visions, scalable designs, and technology strategies aligned with measurable business and mission outcomes.
  • Review and improve project and program direction, delivery approaches, and key artifacts to keep initiatives on track while ensuring solutions are extendable, maintainable, and aligned with future-state needs.
  • Facilitate discovery sessions, elicit and document business requirements, develop user stories, and produce detailed functional and system designs that translate stakeholder needs into actionable Salesforce solutions.
  • Analyze current-state business processes and system environments, identify capability gaps, and develop target-state designs, process improvements, wireframes, and supporting documentation using tools such as process-flow diagrams, UML, and sequence diagrams.
  • Provide expert guidance on Salesforce configuration and architectural strategy, including recommendations for emerging technologies and platform capabilities that can increase customer and organizational value.
  • Identify, assess, and proactively manage delivery risks, taking ownership of issues through resolution and helping stakeholders make informed decisions.
  • Serve as a trusted advisor to customers and colleagues, presenting recommendations, explaining complex concepts, and communicating solution rationale effectively to audiences ranging from technical teams to senior leadership.
  • Develop client-ready presentations, briefs, and other materials tailored to different stakeholder groups, while contributing to internal strategic initiatives, knowledge sharing, and consulting-practice development.
  • Support public-sector digital transformation initiatives and help customers adopt technology and delivery best practices within complex organizational environments.

  Requirements:

  • Minimum of 5 years of professional experience and a bachelor’s degree. Relevant professional experience may substitute for formal education or an advanced degree.
  • Strong experience with Salesforce and the ability to develop and articulate program, project, and technology strategies that leverage the Salesforce platform.
  • Demonstrated experience in business analysis, application design and development, solution architecture, requirements definition, user-story development, process documentation, and functional/system design.
  • Experience leading discovery sessions and translating complex business requirements into practical, scalable technology solutions and future-state processes.
  • Background supporting public-sector digital transformation initiatives, ideally involving large or complex organizations.
  • Strong presentation, written, and verbal communication skills, with the ability to explain complex technical and business concepts clearly and influence stakeholders at multiple organizational levels.
  • Excellent listening, collaboration, and relationship-building abilities, combined with creative and prescriptive problem-solving skills.
  • Ability to act as a trusted advisor, align diverse stakeholder groups, identify risks, and follow issues through to complete resolution.
  • U.S. citizenship is contractually required.
  • Must be able to obtain and maintain a Federal or DoD SECRET security clearance. Candidates who already hold an active SECRET or higher-level clearance are preferred.
  • Hands-on experience with Public Sector Solutions / Agentforce Public Sector and OmniStudio is a plus.
  • Ability to travel as required; the role indicates travel of up to 10%, with selected candidates potentially traveling up to 25%.

  Benefits:

  • Annual salary range of $106,000–$176,000, with compensation determined by factors including skills, experience, training, security clearances, certifications, and organizational needs.
  • Flexible, fully remote work arrangement within the United States.
  • Medical, prescription, dental, and vision insurance.
  • Personal and family sick time and company-paid holidays.
  • Potential eligibility for a discretionary variable incentive bonus.
  • Parental leave and adoption assistance.
  • 401(k) retirement plan.
  • Basic and supplemental life insurance.
  • Health Savings Account and Flexible Spending Accounts for healthcare, dental/vision, and dependent care.
  • Short-term and long-term disability coverage.
  • Student loan paydown assistance and tuition reimbursement.
  • Personal development, learning, skills-development, and certification opportunities.
  • Employee referral programs, company-sponsored events, and community outreach opportunities.
  • Emergency backup childcare program and mobility stipend.