Salesforce Business Analyst
About the role
About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview: Location: Remote, Malaysia Hours: Monday to Friday, 9am to 5pm MYT Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion Global-hours: On request, 10pm MYT calls are part of the global hours. This is a global role and may require occasional evening meetings to accommodate US and other international time zones.
Primary areas of responsibility:
Collaborate with stakeholders from stakeholder departments to gather and document business requirements related to enterprise systems processes and functionality
Write functional requirement documentation to guide the development process, contribute to the writing of development tickets
Effectively communicate any changes, updates, or enhancements to the Salesforce system to key stakeholders, ensuring they are well-informed and prepared for any impacts to their operations
Contribute to the project management of new feature builds and rollouts on the international Salesforce system, ensuring work is completed to schedule to business requirements
Analyse existing system and business processes with stakeholders and identify opportunities for improvement and increased efficiency within the system
Provide guidance for user training and support of the system, manage a ‘train the trainer’ model
Required & Preferred experience:
To successfully perform in this role, the candidate will need good working knowledge of the following:
5+ years experience years proven experience as a business analyst (or in technical project management), including 5+ years of experience working with Salesforce
Strong understanding of Salesforce configuration and capabilities
Competency and familiarity with Agile development methodologies
Experience with Salesforce data analysis, reporting and dashboards