Sage 100 Consulting Manager
About the role
The Role
Our Sage 100 Consulting Manager will lead a team of talented software consultants in the execution and delivery of world class implementation projects to our customers while managing key performance indicators and driving the overall growth and profitability of the Sage 100 delivery practice. Our team leader will take a hands-on, lead-by-example approach by actively participating in implementation projects. Providing insightful guidance and support, they will also enable and encourage their team to achieve their highest level of performance, consistently delivering world class services that exceed our client’s expectations.
Scope of the Role
The role of our Sage 100 Consulting Manager is to effectively manage the P&L of the delivery practice and drive profitability and growth through client satisfaction and reference-ability, while providing leadership, insight, and direction to our team of a dedicated professional services consultants. Essential responsibilities will include but are not limited to:
Team Management
- Exhibit strong, hands-on leadership style by providing guidance and mentorship to consulting team:
- Actively participate in the interview and hiring process
- Energize, develop, train, motivate, and coach team to success, effectively driving Team productivity and profitability
- Conduct team meetings and weekly one-to-one meetings; participate in mentoring, knowledge-sharing, and annual/ongoing review process
- Build and reinforce teamwork with direct reports through clear, effective communication, ensuring both understanding and accountability
- Maintain a positive practice culture that is evidenced by high employee morale and low turnover
- Partner with Sage 100 Practice Leader in developing career paths and coaching strategies to ensure consultant’s job satisfaction and professional growth
Professional Services Management
- Collaborate with leadership to continuously refine and enhance delivery strategies and methodologies to ensure Team achieves performance targets:
- Manage consultant engagement execution, resources and bench time
- Successfully allocate delivery resources to meet and exceed client expectations
- Effectively promote value billing and maximum efficiency in service delivery
- Effectively maintain a 50% personal utilization rate by assisting in all phases of the software implementation process to include discovery calls, configuration, mapping, data migration, training, etc.
- Provide oversight, governance, and management on active Sage 100 projects/engagements
- Manage the consulting team to key performance indicators
- Set and reinforce clear, measurable performance expectations for team and individuals
- Review project status/delivery/milestones regularly through client/project meetings, written status reports, conference calls, etc.
- Partner with project management team to ensure project budget, scope, and deliverables are met, and the team have exceeded client expectations