RingCentral Engineer | UCaaS / Voice

Accountabilities

• • Implement, configure, administer, and support RingCentral environments within enterprise customer environments.

  • Support deployments, migrations, upgrades, onboarding initiatives, and ongoing optimization of RingCentral solutions.

  • Configure users, extensions, call queues, auto attendants, routing rules, devices, and enterprise voice functionality.

  • Design, analyze, and troubleshoot call flows and call-routing configurations.

  • Investigate complex voice and telephony issues involving call quality, connectivity, registration, signaling, and routing.

  • Troubleshoot SIP and VoIP communications across network and application layers.

  • Support phone-number provisioning, porting, migration, and related telephony activities.

  • Configure and troubleshoot physical phones and softphone endpoints.

  • Diagnose network-related voice issues involving LAN/WAN, firewalls, NAT, DNS, DHCP, QoS, and connectivity.

  • Work directly with customers and internal teams to understand technical requirements and translate them into effective RingCentral configurations.

  • Support integrations with third-party enterprise applications, including SSO, identity, CRM, API, and directory platforms when required.

  • Monitor platform performance and proactively identify potential service issues.

  • Manage technical incidents and escalations through established ticketing and support processes.

  • Collaborate with networking, infrastructure, security, and application teams to resolve complex UCaaS issues.

  • Create and maintain technical documentation, deployment procedures, configuration records, and troubleshooting guides.

  • Provide technical guidance and knowledge transfer to customers and internal support teams.

  Requirements

  • Strong professional experience working with RingCentral in enterprise environments.

  • Hands-on experience implementing, configuring, administering, and troubleshooting RingCentral solutions.

  • Strong understanding of UCaaS and enterprise telephony environments.

  • Practical experience with VoIP and SIP technologies.

  • Proven ability to troubleshoot complex voice, connectivity, call-quality, signaling, and routing issues.

  • Strong knowledge of call flows, call routing, auto attendants, call queues, extensions, and enterprise dialing configurations.

  • Experience with phone provisioning, endpoint configuration, and troubleshooting.

  • Experience supporting telephone-number porting and telephony migrations.

  • Strong networking fundamentals, including TCP/IP, DNS, DHCP, NAT, firewalls, and QoS.

  • Ability to investigate voice problems across both network and application layers.

  • Experience supporting enterprise customers and resolving escalated technical issues.

  • Strong technical troubleshooting, documentation, and analytical capabilities.

  • Excellent customer-facing communication and interpersonal skills.

  • Ability to collaborate effectively with networking, infrastructure, security, and application teams.

  • English proficiency at B2 level or above and Spanish proficiency at B2 level or above.

  • Experience with RingCentral MVP, RingCentral Contact Center, or RingCentral certifications is a plus.

  • Experience migrating customers from legacy PBX or other UCaaS platforms to RingCentral is advantageous.

  • Familiarity with Microsoft Teams integrations, SSO and identity platforms such as Microsoft Entra ID or Okta, and CRM platforms such as Salesforce is a plus.

  • Experience with RingCentral APIs and webhooks or other UCaaS and collaboration platforms such as Zoom, Microsoft Teams, Cisco Webex, or 8x8 is advantageous.

  • Experience in an MSP, professional services, consulting, or other customer-facing technical environment is a plus.

  Benefits

  • Fully remote work opportunity.

  • Supportive environment focused on long-term professional relationships and career development.

  • Wellness coverage.

  • Birthday day off.

  • Recognition and rewards program.

  • Employee referral program.

  • Business skills coaching.

  • English classes for employees and eligible relatives.

  • Learning and professional development opportunities.

  • Opportunity to work with a US-based organization while remaining remote in Latin America.

  • Opportunity to become an integrated member of customer-facing technical teams rather than working within a traditional outsourcing model.