Revenue Manager

About Customerio

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Eric Anderson, Senior Controller at Customer.io and I'm looking for a Revenue Manager to own our monthly revenue close as we scale into consumption-based and hybrid billing models. We don't have a dedicated revenue accounting owner today — I'm the escalation point for every technical question, and our billing infrastructure project (Metronome/Stripe) is moving fast. This role will run point on the close, partner closely with Rev Ops, Deal Desk, and Legal, and help build out the process as our revenue streams get more complex.

What we value

• Ownership — you'll run the monthly close autonomously once ramped, not wait to be told what's next.
• Judgment over perfection — you know the operational fundamentals cold, and you know when a question needs to go to Eric.
• Clarity with stakeholders — you can explain revenue implications to Legal, Rev Ops, and Deal Desk in plain language.
• Curiosity about AI — you look for ways to make the close faster and cleaner, not just correct.

What you’ll do

1. Own the monthly revenue close across subscription, consumption-based, and hybrid arrangements — from journal entries through deferred revenue reconciliation.
2. Maintain deferred revenue waterfalls, schedules, and SSP allocation documentation as our product and billing models evolve.
3. Flag revenue recognition implications on new contracts and deals, escalating complex or non-standard structures to the Senior Controller.
4. Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures.
5. Prepare clean, audit-ready workpapers for revenue transactions and support the annual audit.
6. Bring an AI-forward mindset to the close — spot opportunities to automate rev rec entries, reconciliations, and reporting.

What we're looking for

1. 5–7 years of revenue accounting experience, including ownership of a month-end close
2. Comfortable running the revenue close autonomously once ramped, across subscription and consumption/usage-based models
3. Solid working knowledge of ASC 606 concepts (variable consideration, SSP, contract modifications) — enough to flag issues and know when to escalate
4. Experience partnering with Legal, Rev Ops, and Deal Desk on contract and deal review
5. A track record of tightening or building revenue processes in a growing environment
6. Metronome, Stripe Billing, or NetSuite experience is a plus
7. Comfortable using AI tools to speed up rev rec entries, reconciliations, and reporting

Compensation & Benefits

We believe in transparency. Starting salary for this role is $99k–$139k USD depending on location and experience, and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

Zone 1: $119k–$139k

Zone 2: $109k–$128k

Zone 3: $99k–$116k

Our Process

No gotchas, no trick questions - just a clear, human process.