Renewals Inside Sales Rep- German Speaker

Responsibilities

• Proactive outbound phone and email communication with existing Customers and Channel Partners within the Installed Base (DACH region)
• Drive subscription renewals, upsell and cross-sell opportunities based on Installed Base data and reporting
• Utilize installed product subscription records to increase active subscribers and attach rates
• Support and execute Installed Base growth initiatives and lifecycle management programs
• Identify whitespace opportunities within existing customer environments
• Act as liaison between Customers, Partners and the SonicWall sales organization to ensure smooth information flow
• Support regional sales teams with Installed Base insights and renewal intelligence
• Drive lifecycle management process improvements among Partners and Customers
• Serve as initial point of contact for Installed Base-related data inquiries
• Maintain accurate documentation of Installed Base activities, projects and initiatives in CRM systems
• Leverage cross-functional resources (Sales, Renewals, Channel, Operations) to achieve revenue targets

Requirements

• 1–2 years of relevant experience in sales, renewals, inside sales or customer account management
• Fluent German (mandatory) and good English skills required
• Strong written and verbal communication skills
• Ability to analyze Installed Base data and translate findings into actionable business recommendations
• Critical thinking and consultative mindset
• Ability to combine complex data and analyses into clear business plans that support decision-making
• Strong organizational skills with the ability to manage multiple priorities and meet tight deadlines
• Self-starter with strong follow-through and ownership mentality
• Excellent analytical and problem-solving skills
• Strong cross-functional collaboration skills
• Ability to quickly learn and utilize internal systems and tools

Preferred Qualifications

• Experience in the technology or cybersecurity industry
• Experience working with CRM systems (e.g. Salesforce or similar platforms)
• Experience working with subscription-based business models