Renewal Manager

Role Overview

The Encoura Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our customers. As Customer Renewal Manager, you will support our North America business segment, with a focus on improving our customers’ experiences through the renewal of the broad range of innovative products/services which Encoura provides to deliver continuous improvement in their learning ecosystem.

A Day in the Life

• Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers
• Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
• Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
• Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
• Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities