[Remote] Director of DevOps

Job Description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth. Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in AI and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets. Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

The Job

Director of DevOps

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a Director of DevOps to lead a team of engineers that will design, implement, test and optimize its platform and products, including, but not limited to customer facing applications, API servers, internal administration, monitoring and security facilities, and massively scalable data processing systems. Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural-born leader with top-notch training skills.

Duties and Responsibilities

• Own service reliability across Convoso’s platform, being a champion for quality and resilience, and drive adherence to internal and external SLAs, SLOs, and SLIs
• Collaborate with other teams to establish key metrics and dashboards in order to drive quality in the SDLC
• Own the incident management process, including monitoring and observability systems, and major incident response process, tracking and reducing MTTR continuously Leverage chaos engineering and other techniques to improve system resiliency