Regional Manager, Clinical Excellence (Midwest)

Accountabilities

• • Lead, coach, and develop Clinical Excellence Managers across the Midwest region, supporting performance, career development, collaboration, and continuous improvement.

  • Partner with sales teams on new opportunities, account expansion, customer education, implementation, adoption, utilization, and long-term customer success.

  • Support customer business reviews and ensure teams maintain strong, professional relationships with healthcare providers, partners, and other stakeholders.

  • Provide education, implementation support, product-related guidance, documentation, and general best-practice recommendations while maintaining appropriate boundaries around customer clinical and operational decision-making.

  • Develop and implement regional clinical strategies that support device utilization, new installations, program expansion, and customer retention.

  • Lead efforts to transition and stabilize challenging accounts, including customer escalations and improvement initiatives.

  • Collaborate with marketing, clinical, service, commercial, and sales-effectiveness teams to align programs, training, and customer initiatives with strategic priorities.

  • Support the creation and implementation of policies, procedures, training programs, and quality-improvement initiatives that promote high standards of patient care and regulatory compliance.

  • Manage relationships with key healthcare stakeholders, professional organizations, regulatory bodies, and external vendors.

  • Contribute to business planning, clinical and operational planning, financial action plans, and regional strategies.

  • Track and communicate team priorities, performance metrics, accomplishments, and areas requiring attention.

  • Translate data, analytics, customer feedback, and operational insights into practical action plans and measurable improvements.

  • Promote collaboration across functions and maintain alignment around strategic priorities, customer needs, and execution timelines.

  Requirements

  • Bachelor’s degree in Nursing or a related field.

  • Active Registered Nurse (RN) qualification.

  • At least 2 years of nursing leadership experience in a healthcare or medical device environment.

  • Strong understanding of healthcare compliance regulations, standards, and health-system accreditation processes.

  • Demonstrated experience with process improvement, quality improvement, and translating data and analytics into actionable strategies.

  • Experience developing business plans and financial models or contributing to financially informed business planning.

  • Strong leadership, communication, relationship-building, decision-making, prioritization, and talent-development skills.

  • Ability to influence and collaborate effectively across sales, marketing, clinical, service, commercial, and other cross-functional teams.

  • Strong analytical and problem-solving abilities, with excellent attention to detail and a practical, solutions-oriented approach.

  • Ability to work effectively in a fast-paced environment, manage multiple priorities, maintain urgency, and drive initiatives through completion.

  • Excellent interpersonal skills and demonstrated ability to build trusted relationships with customer personnel and internal stakeholders.

  • Working knowledge of Microsoft Word, Excel, and PowerPoint.

  • Willingness and ability to travel extensively, up to 75%, throughout the assigned Midwest territory.

  • A Master of Science in Nursing (MSN), Master of Business Administration (MBA), or Doctorate of Nursing Practice (DNP) is preferred.

  • Experience in the medical device industry or with relevant medical technologies, particularly dialysis, is preferred.

  • Advanced nursing or healthcare certifications are advantageous, including CNE, NEA-BC, CPHQ, CNL, CMSRN, or CCRN.

  Benefits

  • National salary range of $130,500–$176,400 USD, depending on primary work location, qualifications, and experience.

  • San Francisco Bay Area salary range of $145,000–$196,000 USD for employees whose primary work location falls within that market.

  • Opportunities to work remotely while supporting a defined regional territory.

  • A collaborative environment focused on innovation, professional development, and cross-functional teamwork.

  • Opportunities to develop leadership capabilities and advance expertise in clinical excellence, customer success, healthcare technology, and program management.

  • Work focused on supporting technology designed to simplify dialysis delivery and improve the experience for healthcare providers and patients.

  • Equal employment opportunity and a workplace committed to diversity and inclusion.

  • Comprehensive professional environment offering opportunities to build skills and expertise through challenging, high-impact initiatives.