Provider Development Specialist

Accountabilities:

• • Follow up with provider offices within 24 hours of educational events, introductions, or other field sales activities to introduce yourself as a dedicated growth resource and address high-level questions.
  • Guide providers and office staff through the first-order process, helping remove barriers and build confidence in available services and solutions.
  • Follow up after the first completed order to understand the provider experience and encourage continued ordering activity.
  • Conduct regular outreach to active ordering providers to strengthen relationships, understand utilization trends, identify growth opportunities, and increase ordering frequency.
  • Identify additional providers, locations, or accounts that could benefit from the organization’s services and develop opportunities for broader adoption.
  • Reconnect with inactive or lost ordering providers to understand disengagement, identify service gaps or ordering barriers, gather market and competitive insights, and develop reactivation strategies.
  • Partner closely with Territory Managers by sharing provider feedback and market intelligence, identifying education and support opportunities, and developing account-specific growth strategies.
  • Help ensure a smooth transition from initial field engagement to ongoing provider utilization and long-term account growth.
  • Maintain consistent, proactive communication across multiple accounts while balancing competing priorities and follow-up activities.

  Requirements:

  • High school diploma or equivalent.
  • 2–4 years of experience in customer experience or sales support, preferably within home medical equipment, respiratory care, sleep diagnostics, or a related healthcare environment.
  • Proven ability to build productive relationships with healthcare professionals and office staff.
  • Strong organizational skills, with the ability to manage multiple accounts, follow-ups, and priorities effectively.
  • Excellent verbal and written communication skills combined with a professional, customer-focused approach.
  • Comfortable working across multiple systems and platforms with speed, accuracy, and attention to detail.
  • Demonstrated resourcefulness, accountability, initiative, and follow-through when addressing challenges.
  • Familiarity with DME operations, healthcare workflows, or similar environments is preferred but not required.
  • Customer-first mindset with the ability to anticipate provider needs and identify practical solutions.
  • Strong relationship-building skills and the ability to develop trust with providers and internal partners.
  • Growth-oriented approach, with an interest in expanding adoption, utilization, and measurable account results.
  • Adaptability when navigating evolving systems, priorities, and workflows, combined with a collaborative approach to sharing insights across teams.

  Benefits:

  • Estimated on-target earnings of $75,000–$78,000 USD annually, including base salary and target incentive compensation.
  • Sales Incentive Plan with a target incentive opportunity of 20% of base salary.
  • Compensation determined based on factors including geographic location, relevant qualifications, experience, and skills.
  • Comprehensive medical, vision, dental, and life insurance.
  • Accidental Death & Dismemberment (AD&D) coverage.
  • Short-term and long-term disability insurance.
  • Sleep care management benefits.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA).
  • Commuter benefits.
  • 401(k) plan and Employee Stock Purchase Plan (ESPP).
  • Employee Assistance Program (EAP).
  • Tuition assistance.
  • Flexible work arrangements.
  • 15 days of paid time off accrued during the first year.
  • 11 paid holidays plus 3 floating holidays.
  • Up to 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave when welcoming new family members.
  • Benefits eligibility for employees scheduled to work 30 or more hours per week.