Program Coordinator / Portfolio Analyst

Position Summary

The Program Coordinator serves as the operational backbone of the CIO's Product and Program Management Office (PPMO). This role owns the mechanics of the IT governance process — intake management, tracker maintenance, report production, automation workflows, and data hygiene — so that the strategic PPMO staff (Program Managers, Product Managers, Technical Project Managers) can focus on facilitation, stakeholder management, and cross-team coordination.

This is a remote role within the US but EST work hours are required.

Reports To

PPMO Delivery Lead

Key Responsibilities

Intake & Triage Operations

• Own the intake queue: receive, log, and route all new work requests through the single intake channel (Coda/JIRA)
• Work with team leads to ensure PPMO tools and processes are being utilized.

Reporting & Communication

• Build and maintain dashboard views in Coda/JIRA for leadership consumption
• Compile capacity utilization snapshots and impact summaries from team-reported data

Automation & Tooling

• Build and maintain automation workflows to reduce manual PPMO overhead through tooling
• Leverage AI tools (Claude, ChatGPT) for drafting summaries, meeting minutes, requirements, report templates etc.

Scrum Master & Agile Facilitation

• Facilitate