Product Specialist (EU)

Accountabilities:

• • Configure software solutions to meet customer requirements, including workflows, document types, AI prompts, customer style guides, and formatting standards.
  • Understand customer business processes and translate requirements into effective product configurations and solution approaches.
  • Train customers, end users, and administrators on the effective use of products and configured solutions.
  • Manage and coordinate customer projects, ensuring deliverables are completed within agreed scope and timelines.
  • Provide post-go-live administrative and product support across multiple customer accounts.
  • Support pre-sales activities by understanding prospective customer needs, demonstrating solutions virtually or at industry conferences, and contributing to solution proposals.
  • Analyze and support the deployment of new product features and capabilities.
  • Maintain production and sandbox environments to support reliable customer operations.
  • Create regular and ad hoc customer reports based on business and product requirements.
  • Collaborate with customers and internal stakeholders to manage expectations, resolve issues, and support successful product adoption.

  Requirements:

  • 1–5 years of experience in product specialist, customer success, consulting, or a related customer-facing technology role.
  • Previous experience configuring, supporting, or implementing software solutions.
  • Experience with clinical research, drug development, R&D, or regulatory submission software is highly preferred.
  • Ability to quickly understand client requirements, identify appropriate solutions, and communicate them clearly.
  • Demonstrated ability to address customer needs, manage expectations, and build effective working relationships.
  • Strong organizational skills and the ability to switch efficiently between multiple priorities and customer requirements.
  • Excellent written and verbal communication skills.
  • Bachelor’s degree or equivalent relevant professional experience.
  • Understanding of the life sciences drug development process is a plus.
  • Familiarity with life sciences compliance requirements is a plus.

  Benefits:

  • Fully remote work arrangement within Europe.
  • Full-time employment.
  • Annual compensation of €61,500–€74,700.
  • Opportunity to work at the intersection of life sciences, clinical research, AI, cloud computing, and SaaS technology.
  • Exposure to generative AI, large language models, intelligent data management, medical writing, and clinical trial technologies.
  • Opportunity to work directly with customers on solution configuration, implementation, training, and ongoing product adoption.
  • Exposure to pre-sales, solution consulting, and customer project management.
  • Opportunity to contribute to new product features and evolving AI-enabled capabilities.
  • Eligible hiring locations are Germany, Switzerland, Ireland, the United Kingdom, and Spain.
  • Candidates must be authorized to work in their hiring location; the source description does not specify visa sponsorship for European candidates.
  • Workplace accommodations and adjustments are available throughout the application and hiring process where required.