Product Designer, UX & Customer Journey

About us

We are Valis - a company building an institutional AI operating layer for mid-market companies: shared company memory, workflow mining and agentic automation.

Why this role exists

Product Designer owns the end-to-end experience of Valis: from the first time a CEO sees it, through the admin setting it up, to the moment an employee uses it every day.

What you will do

Customer journey

• Map the journey for each type of user: CEO and founder, client admin, end user, and our own deployment team. Keep it current as the product changes.
• Sit in on client rollouts and install sessions. Watch real people use the product, and turn what you see into clear, prioritised problems for engineering.
• Define and track experience metrics with the product and deployment teams: activation, adoption, time to first value.

Product design

• Design the core surfaces end to end: the desktop app (daily brief, meetings library, calendar, chat), the mobile app and the admin panel.
• Design the onboarding: first install, connecting data sources, first useful answer.
• Write specs and prototypes that engineers and AI agents can build from directly. Review what ships, and send it back when the experience is not right.
• Questions we have heard: “Why can I only hide a task, not close it?”, “How do I switch between my personal and company workspace?”, “What changed in the app since I last opened it?”

Design system

• Build the Valis design system from scratch, so engineers and their AI agents produce a consistent interface without a design review on every change.
• Keep it in the codebase, not only in Figma. The agents need to be able to use it.

Product communication

• Own how the product talks to users: in-app notifications, release notes, user guides and trainings.
• Tailor them to the reader: a CEO needs to see which of their problems a release solves, and an employee needs to know what changed in their app.