Payor Partnerships Manager

Accountabilities

• • Manage multiple health plan partnerships from implementation through ongoing program delivery, ensuring milestones, commitments, and expectations are consistently met.

  • Serve as the primary day-to-day intermediary between health plan partners and internal teams, representing partner priorities across product, operations, member support, marketing, and clinical functions.

  • Coordinate program delivery across multidisciplinary teams and maintain accountability for agreed KPIs, timelines, and outcomes.

  • Develop and maintain strong relationships with health plan stakeholders, building trust and identifying opportunities for greater value and collaboration.

  • Partner with patient acquisition and marketing teams to execute payer penetration and growth strategies.

  • Support health plan retention, renewals, and expansion into additional markets, states, and lines of business.

  • Monitor contract adherence, utilization, financial performance, and other key partnership metrics.

  • Develop and deliver high-quality client meeting agendas, reports, analytics, presentations, and actionable recommendations.

  • Analyze program performance to identify opportunities for operational improvement, innovation, and stronger value delivery.

  • Support contracting conversations by providing subject-matter expertise on program delivery strategy, panel growth, operational customization, and outcome metrics.

  • Identify partner needs and feedback and translate them into practical recommendations for internal stakeholders.

  • Manage implementation and account-management processes to position partners for successful program adoption and long-term performance.

  • Navigate competing priorities and complex organizational structures while maintaining clear communication and accountability across stakeholders.

  Requirements

  • Bachelor’s degree from an accredited institution.

  • Previous experience in healthcare, with experience working with managed care organizations or health plans strongly preferred.

  • Experience in mental health or behavioral healthcare is preferred.

  • Demonstrated ability to manage multiple client relationships and concurrent initiatives with different stakeholders and priorities.

  • Strong project-management capabilities, including experience coordinating multidisciplinary teams against demanding timelines.

  • Strong understanding of the U.S. healthcare landscape, particularly payer and provider organizations.

  • Proven ability to establish trusted relationships and navigate complex organizations with multiple roles, responsibilities, and decision-makers.

  • Strong analytical skills, with the ability to develop, interpret, and communicate program KPIs and performance insights.

  • Ability to translate data into actionable recommendations that support operational excellence and client value.

  • Strong interpersonal, written, and verbal communication skills, including the ability to create polished client-facing reports, agendas, and presentations.

  • Ability to represent both partner needs and internal priorities thoughtfully and effectively.

  • Strong organizational skills and attention to detail, with the ability to manage competing priorities independently.

  • A collaborative, solutions-oriented approach and demonstrated commitment to the mission of improving access to effective care.

  Benefits

  • Compensation: $88,000–$110,000 annually, plus bonus eligibility.

  • Flexible time off: Flex PTO policy with approximately 3–5 weeks recommended annually, plus 11 paid company holidays.

  • Parental leave: Generous paid parental leave.

  • Healthcare: Medical, dental, vision, life, and AD&D insurance.

  • Employer contribution: The employer covers a significant portion of individual and family benefit premiums.

  • Mental health support: Employer-paid mental health benefits, including free therapy and coaching sessions for employees and dependents.

  • Employee Assistance Program: Employer-paid access to mental health, legal, financial, and other support resources.

  • Healthcare navigation: Employer-paid healthcare concierge services to help employees navigate benefits.

  • Retirement: 401(k) plan option.

  • Remote-work support: $50/month home-internet stipend and $250/month coworking-space stipend.

  • Home-office support: Initial work-from-home stipend of up to $500, with additional $200 reloads at the 3-year mark and every two years thereafter.

  • Equipment: Company-provided laptop.

  • Work arrangement: 100% remote within the United States.

  • Travel: Client travel is required at least quarterly, with reliable transportation and convenient airport access expected.