Outbound Patient Enrollment Specialist

What You'll Do

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
• Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
• Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
• Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
• Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

What You Need

• Prior experience conducting high-volume outbound calls.
• Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
• Working knowledge of CRM platforms and comfort managing a call pipeline.
• Skilled in building strong patient relationships and addressing questions and concerns in a phone-based environment.