Member Growth Operations Associate Manager

Accountabilities

• • Build, update, and maintain email templates and campaign assets in Braze for new client launches and ongoing member communications.

  • Execute comprehensive quality assurance across email, SMS, direct mail, and related workflows, reviewing content, links, personalization, audience criteria, client-specific language, and technical configurations.

  • Execute direct mail campaigns through PostGrid and Cornerstone, coordinating proofs, production schedules, approvals, and vendor handoffs.

  • Translate approved custom communication requests into actionable campaign plans, configurations, and QA processes.

  • Document issues, communicate potential risks early, and strengthen quality-control processes based on recurring issues and lessons learned.

  • Support new client launches by preparing campaign playbooks, email and direct mail Canvases, launch configurations, and operational readiness checks.

  • Coordinate file-ingestion requirements, data validation, and syncing into Braze alongside implementation, data, and marketing operations stakeholders.

  • Track dependencies, handoffs, project plans, and deadlines to ensure campaigns and launches progress smoothly.

  • Provide backup coverage across different team workflows and independently manage assigned campaigns or processes from intake through completion.

  • Maintain client-level content management language (CML) updates and an accurate, organized, scalable Braze catalog.

  • Process Do Not Contact requests across channels, ensuring member opt-outs are documented, validated, and applied accurately and promptly.

  • Maintain operational documentation, playbooks, and sources of truth so workflows can be consistently supported and transferred across the team.

  • Identify opportunities to improve processes, documentation, accuracy, and scalability, including through effective use of AI tools.

  Requirements

  • 4+ years of experience in marketing operations, campaign operations, project management, or a related discipline.

  • Demonstrated project management experience, including coordinating dependencies, managing multiple deadlines, and driving work through completion.

  • Exceptional attention to detail and a disciplined, methodical approach to quality assurance.

  • Ability to quickly learn technical systems, interconnected workflows, and new operational processes.

  • Comfortable balancing strategic context with hands-on execution and moving between different communication channels and systems.

  • Strong written and verbal communication skills, with sound judgment around clarifying requirements and escalating risks early.

  • Ability to prioritize effectively in a fast-paced environment and adapt when business needs, campaign volumes, or team priorities change.

  • Proactive use of AI tools to improve individual productivity and operational efficiency.

  • Preferred: Experience with Braze or another customer engagement platform.

  • Preferred: Experience creating or editing email templates, including familiarity with HTML and dynamic personalization.

  • Preferred: Experience executing direct mail campaigns or working with print and fulfillment vendors.

  • Preferred: Familiarity with audience segmentation, eligibility or member data files, campaign suppression rules, and data validation.

  • Preferred: Experience with tools such as Asana, Notion, Jira, Google Workspace, or Chamaileon.

  • Preferred: Experience working in healthcare, benefits, or another regulated environment.

  • Strong ownership, initiative, adaptability, transparency, and collaborative judgment.

  • Ability to prioritize meaningful impact, work without ego, incorporate evidence into decisions, and iterate quickly.

  Benefits

  • Compensation: $84,000–$110,000 annual salary, with starting compensation determined by location, qualifications, and experience.

  • Equity and bonus opportunities.

  • Remote-first work environment with team members distributed across multiple locations.

  • Office hubs available in Denver and San Francisco.

  • Opportunities to work on meaningful initiatives supporting members and healthcare outcomes.

  • A culture emphasizing ownership, transparency, collaboration, evidence-based decision-making, continuous learning, and positive impact.

  • Access to professional tools and systems that support flexible, cross-functional campaign operations.

  • Training and support around security and privacy practices when working with sensitive patient information.