Marketing Strategy Consultant, North America

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

About the Role

You will be a strategic advisor to leading enterprise brands across North America, helping them turn business goals into high-performance mobile and multi-channel engagement strategies. Working across a portfolio of Airship's enterprise accounts, you will partner with VP and Director-level stakeholders to deliver measurable ROI and prove that Airship is more than a technology provider: we're a growth partner. Your success will be measured by the real business value you create for our customers.

What You'll Do

• Map customer value and KPIs: Conduct discovery sessions with key stakeholders to identify core business challenges and build Value Realization Frameworks that connect Airship solutions to measurable outcomes
• Design multi-channel customer journeys: Develop engagement strategies across email, mobile, SMS, digital wallets, and more for enterprise brands
• Own the ROI narrative: Partner with Account Teams to lead business reviews that go beyond usage metrics to demonstrate clear financial impact and strategic return
• Drive retention and expansion: Identify pathways for service and feature growth by becoming an integral part of each customer's engagement strategy, contributing to strong net retention rates
• Facilitate strategic workshops: Create and deliver sessions that help customers define their goals, align on priorities, and accelerate digital marketing outcomes
• Translate data into action: Turn customer data and campaign results into actionable insights and recommendations that optimize performance
• Contribute to scalable frameworks: Help develop standardized playbooks and AI-powered tools that elevate consulting quality across the global organization
• Share knowledge with peers: Contribute best practices and learnings with fellow consultants to raise the bar for strategic delivery across the team
• Use AI to work smarter: Apply AI tools for research, content development, and performance auditing to deliver faster, higher-quality strategic guidance

What We're Looking For

• 4–6 years of experience in consulting, a digital agency, or a client-side marketing role (e.g., CRM Manager, Lifecycle Marketing Manager, CX Strategist)
• Experience designing multi-channel customer engagement strategies across two or more channels (email, mobile, SMS, web, digital wallets)
• Demonstrated ability to build trusted relationships with VP and Director-level marketing stakeholders
• Strong data-driven storytelling skills