Marketing Coordinator - Design, Digital & Content

Key Responsibilities

• Design & Creative (Canva and AI Tools)

  • Create graphics in Canva and AI tools from ideas and briefs, for social media, LinkedIn job ads, banners, invitations and email, using approved brand standards

  • Design the quarterly theme campaign and its materials, including posters, internal communications and presentation slides, bringing a creative and engaging style to internal content

  • Design or update promotional materials, including pull-up banners, flags, signage and event collateral, and client and firm collateral

  • Create presentation slides, quarterly campaign materials and internal visual assets (Canva and PowerPoint)

  • Apply each brand's established kit, templates and colours consistently, while meeting deadlines that are agreed transparently with the Sales & Marketing Manager

  • Use AI tools responsibly to speed up creative and content work, without putting confidential client information into public tools. The marketing team uses ChatGPT projects (set up for each firm) and Microsoft Copilot to generate draft communications, which are reviewed and refined before use

  Website Publishing (WordPress)

  • Publish and update content on both WordPress websites (custom, block-template sites), including articles, page updates, service pages, forms and landing pages, and select images, with updates at least weekly and an article on each site at least monthly

  • Keep staff profiles and page structures consistent across the sites

  • Implement directed website UX, conversion pathway and digital positioning improvements

  • Support on-page SEO and GEO optimisation of site content, in coordination with the agency

  • Implement approved marketing-related changes across booking, CRM, payment and digital platforms (for example Microsoft Bookings, Clio Grow, Stripe and Zapier), coordinating with the Sales & Marketing Manager

  Email Marketing, CRM & Automation

  • Build email campaigns in the email platform (Ortto) from approved content and existing template blocks, then test, schedule and send to the right audience, at least once a month and up to twice a month for each brand

  • Execute automated email journeys, forms, integrations, audience segmentation and lead nurturing

  • Maintain segmented mailing lists and CRM data (Clio Grow), keeping segmentation and contact records accurate

  • Manage marketing systems and automated workflows (Ortto, Clio Grow and Zapier), working within approved workflows and change controls

  Internal Communications & Social

  • Deliver internal communications, including quarterly themes, staff engagement activities, event invitations and company events

  • Create social content, including posting event and team photos, and schedule approved posts (Loomly)

  • Publish approved vacancies and promote open roles, including LinkedIn job ads

  Events & Referral Partners

  • Create event invitations and execute approved event communications for referral partner and client events, from invitations to promotion and post-event follow-up

  • Coordinate event promotion across email, social, website and referral channels

  • Coordinate branded merchandise and promotional items with internal stakeholders and suppliers

  Agency Support, Reporting & Strategy Support

  • Support the agency relationship by coordinating briefs, assets and approvals with the Sales & Marketing Manager

  • Maintain and update monthly and quarterly marketing reporting frameworks, aligned to business strategy and management objectives

  • Support implementation of brand positioning and business strategy across digital channels and client touchpoints, and implement agreed marketing priorities and initiatives

  Quality & Compliance

  • Carry out quality checks on every piece, in Australian English, with a test send before anything goes out

  • Make sure all new or materially changed content has Senior Solicitor approval before it is published or sent, and only publish approved content

  Communication & Collaboration

  • Take part in the daily team huddle, contribute to discussions and ask questions to understand priorities and the reasons behind them

  • Respond promptly on email and Teams, and flag deadlines, conflicts or blockers early

  • Work comfortably across both brands and across the wider team, including colleagues in other offices

  Hours & Location

  • Remote, home based. Full-time, 8:30 am to 5:00 pm Australian Eastern time with a lunch break from 1:00 pm to 2:00 pm, working agreed Australian business hours and following the Australian public holiday calendar

  • Reliable internet, backup internet, power backup and a suitable workspace required, with the home setup checked before starting

What Success Looks Like

• Create engaging, on-brand graphics, banners, invitations and presentations, delivered on time.

• Keep both WordPress websites accurate, updated and consistent.

• Build and deliver email campaigns with proper testing and attention to detail.

• Maintain accurate mailing lists, CRM records and marketing workflows.

• Deliver internal communications, social content and event materials on schedule.

• Work closely with the Sales & Marketing Manager and external agency to keep marketing activities running smoothly.

• Communicate proactively, manage priorities and contribute positively to the team.

Must-have (essential)

• Strong Canva design skills, able to turn briefs and ideas into on-brand graphics for social media, LinkedIn job ads, banners, event invitations, presentations and print collateral, supported by a design portfolio that shows creative and conceptual ability (required at application)

• Genuine design and conceptual skill, with the ability to take a brief and create something creative and engaging, rather than relying on AI-generated output

• Hands-on WordPress experience publishing and updating articles, pages and staff profiles, selecting images, and keeping page structures consistent (WordPress is essential)

• Experience with template-based email marketing platforms (Ortto, or similar such as HubSpot, ActiveCampaign or Mailchimp), building campaigns from approved content and existing template blocks, then testing, scheduling and sending to the right audience

• Strong written English, with excellent editing and proofreading in Australian English

• Exceptional attention to detail: quality checks on every piece, a test send before anything goes out, and accurate links, forms and audiences

• Able to work within a content approval process, where new or materially changed content is approved by a Senior Solicitor before publication

• Hands-on marketing coordination or digital marketing experience (3+ years is ideal), working from approved strategy and briefs

• Great communication, aptitude and enthusiasm, with a willingness to learn new tools and custom templates, and the confidence to contribute, ask questions and engage with the team

• Available full-time on the fixed hours (8:30 am to 5:00 pm Australian Eastern time) and the Australian public holiday calendar, with reliable internet, backup internet, power backup and a suitable home workspace

Nice-to-have (preferred)

• Strong preference: SEO and GEO experience, supporting the optimisation of website content and performance

• Strong preference: practical experience using AI tools (including AI image tools and AI-assisted writing, such as ChatGPT projects and Microsoft Copilot) to speed up design and content work, used responsibly with confidential data

• Strong preference: automation experience, such as marketing automation journeys and workflow tools like Zapier that connect forms, CRM and email

• Strong preference: marketing experience in legal or professional services, or another approval-led, regulated industry

• Experience supporting Australian clients or businesses

• Formal design training or a relevant qualification is valued but not prescriptive. Hands-on experience and the quality of your work matter most.

• CRM and mailing list management (Clio Grow or similar), and social scheduling (Loomly or similar)

• Event marketing, including invitations, promotion and post-event follow-up, and recruitment marketing such as LinkedIn job ads

• Experience with Ortto, Clio Grow, Loomly and Zapier specifically (equivalent platforms are accepted)

• Familiarity with PowerPoint, Microsoft Bookings, Stripe and Google Analytics or similar reporting tools

How to Apply

• Please submit a CV along with a short cover note outlining your years of marketing coordination experience, whether you have worked with Australian clients, the platforms you have used (Canva, WordPress and an email marketing platform), and your availability for full-time work on the fixed Australian Eastern hours (8:30 am to 5:00 pm), including your notice period and earliest start date. A design portfolio is required: please include links to a selection of your creative work, such as social media creatives, posters, presentation slides, LinkedIn posts, Canva designs, web pages and email campaigns. If you have used AI tools, SEO or GEO techniques, or automation to save time or create content, include a brief example. Shortlisted candidates will be contacted to progress to the next stage of the process.